Head of Professional Services

2 weeks ago

Melbourne, Victoria, Australia ReadyTech Group Full time
When you're ready, we're ready.


Take a look at what current opportunities exist when you join us at the intersection of human challenges and awesome technology.

Where your voice has an impact, and you can learn - a lot.

We just get things done.

We're more than just a one-trick pony.

Strength in inclusion and championing our differences.

  • Melbourne
  • Permanent / Full Time
  • Making a meaningful difference with missioncritical software that empowers communities to thrive.
  • ReadyTech is more than just a onetrick pony playing in one market with one product, or one customer. We reimagine, design, develop and deliver technology to solve our customer's diverse problems supporting multiple businesses across a variety of markets to be ready for anything.
  • We're an ASXlisted company which means we are stable, have a strong track record of sustainable growth and have a significant number of longterm customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide careerbuilding challenges, and that will offer you numerous growth opportunities that can't be found in any other company.
  • It's an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star the communities we serve, and society at large.
  • As the Head of Professional Services, you will play a pivotal role in empowering our government clients to achieve transformative social, economic, and environmental outcomes for their communities. Your leadership and expertise will drive the successful implementation of our technology solutions, fostering efficiency, innovation, and customer satisfaction.
  • By collaborating closely with crossfunctional teams, you will play a key role in transforming how we deliver SaaS to deliver improved efficiency, scalability, and customer satisfaction. For our people, you'll support and empower them to do their best work.

You will get to:

  • Develop and execute the Government Professional Services strategy, aligning it with the overall business strategy and objectives.
  • Support Sales processes, including tender responses, demonstrating our commitment to providing exceptional services.
  • Collaborate with others to evaluate existing systems, identify new trends and recommend improvements to drive innovation and enhance the segment's efficiency and profitability
  • Build and lead a highperforming team. Recruit, develop, engage and retain top talent, fostering a culture of innovation, collaboration, best practice and continuous learning
  • Ensure Successful delivery of projects, ensuring projects are delivered on time, within budget, and meet quality standards.
  • Effectively manage risk and communicate project status to stakeholders
  • Develop and implement policies and practices for client implementation, including access management, data mapping, process documentation, testing, troubleshooting, and client training
  • Directly lead the largest or most complex client implementations, ensuring successful project delivery. Monitor and report on project progress through status reports and meeting minutes, promoting transparency and alignment with stakeholders.
  • Provide valuable client insights and feedback to the Marketing, Sales and Product development teams, contributing to the enhancement of our products and services

More about you:

  • You have 5+ years' experience in a professional services leadership role
  • You are familiar with industry standards, compliance requirements and regulations relevant to the Government sector
  • You have strong written, oral communication skills, and are a strong collaborator who can work with individuals across all business areas to achieve joint outcomes
  • You have mastered the ability to create and maintain a nurturing and collaborative environment, ensuring projects are initiated correctly and effectively so that they are set up for success
  • Your extensive experience working in a dynamic, fastpaced, complex environment has developed your skills to determine and drive the appropriate strategy for each project
  • You can work with teams and stakeholders with significantly different interests to align them to one vision
  • You demonstrate the ability to solve the complex operational challenges that a rapidly scaling business brings
  • You have a proven track record of building and scaling high performance teams, including the ability to mentor and coach where/as required
  • You have demonstrated ability to provide timely clear updates to senior stakeholders which facilitate critical decisions
  • You have the grit, determination, and can push through adversity and setbacks. You can rise above the challenges and strive towards the outcome

Why you should become a Readytecher:

  • A day off for your birthday
- hip hip hooray

  • Additional 4 days of leave each year
  • ReadyTech

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