Professional Services Manager

2 weeks ago

Melbourne, Victoria, Australia Phocas Software Full time
Imagine your entire existence was dedicated to making people feel good? That's it. One job. Off you go, delivering feel good packages to people around the world.

As our Professional Services Manager, that's not quite the brief, but it's not far off. Instead of packages, you'll deliver customer experiences. Ones that make customers around the world feel good about using our BI software.

With a global retention rate of 96%, we are tech company on a mission to make people feel good about data, and you can be part of the team that brings this mission to life.

In your role, you'll help our customers transition to BI software with an ease and confidence that feels enjoyable.


Use your technical knowhow to lead and guide a team of technical consultants in implementing our products with our customers' data sources.

You are a people centric leader, with great business acumen and a track record of delivering change and growth.

What you'll need to blow our customers away:

  • Bachelor's degree in the field of Information Technology, Computer Science, Software Engineering or a related field
  • Experience within a similar role and fast paced environment, managing multiple programs/projects or service delivery
  • Demonstrable success in leading a team training, delegation, development
  • Strong understanding of integrations and API's
  • Knowledge of Agile delivery model
  • Project Management certification and SQL certification

What you'll do to create a seamless experience:

  • Running the commercial function of the team
  • Managing the team's resources efficiently and profitably
  • Working with the sales team to make sure we can fulfil and have planned for their success
  • Establishing a strong knowledge base of Phocas' product offerings, becoming a recognised expert to the business, our clients and partners
  • Mentoring our consultants from a technical, operational and commercial standpoint and be their escalation point
  • Working with our customers and all of our internal teams to ensure the full customer lifecycle is a smooth experience
  • Establishing working practices that allow for any size of client to enjoy a fully customised, scalable experience

A bit about us in the hope we're the UX to your CX (it sounded better in our heads)
We're a business planning and analytics company on a mission to make people feel good about data. Since 2001, we've helped thousands of companies turn complex business data into performance boosting results. Despite our global status of 300 world-class humans, we've held on to our start-up roots. The result is a workplace that's fast, exciting and designed for fun.

We know that fun is different for everyone.

So, if you want to get creative with problem solving, lead a project, save the planet, or leave early to sweat it out in a hot yoga studio, you'll have our full support.

As long as you're doing what brings you joy, the rest falls into place. Think less stress, higher performance, more energy and all-round nicer human. Your friends and family will thank you.

Create your happy place.
We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

LI-EA1 #LI-Hybrid

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