Customer Service Manager

2 weeks ago

Sydney, New South Wales, Australia PERSOLKELLY Full time
PERSOLKELLY are in partnership with our client based in Regents Park looking for an experienced Customer Care Manager.

Due to expansion, the team are now looking for an experienced Customer Care Manager to report directly to the General Manager and be a vital addition to their clients, customers, and project teams.

PERSOLKELLY are in partnership with our client based in Regents Park looking for an experienced Customer Care Manager.

Due to expansion, the team are now looking for an experienced Customer Care Manager to report directly to the General Manager and be a vital addition to their clients, customers, and project teams.


About the role


The Customer Care Manager role is primarily responsible for contributing to the continuous improvement of staff capability and improvement of the customer experience.


Your responsibilities include but aren't limited to:

  • Provide coaching to team members to ensure the team provides a consistently high standard of customers and stakeholders.
  • Conduct regular sidebyside call & order management observation.
  • Subject matter expert, & compliance, to the business policies and procedures
  • Utilize knowledge to monitor, coach and continuously improve team performance.
  • Subject matter expert, and multiskilled, across all B2B customer service segments & channels
  • Utilize knowledge to monitor, coach and continuously improve team performance
  • Support the team in the management of daily workloads as necessary.
  • Qualify, understand, and expedite customer and stakeholder need.
  • Ownership to resolution of complex customer scenarios
  • Role model for service excellence, customer advocacy standards
  • Maintain team rosters to assure consistent delivery of service levels.
  • Consistently review processes, identify improvement opportunities, propose improvement initiatives

Essential Requirements:

  • Experience providing bestinclass service in the B2B market segment.
  • Quotetocash order management
  • Demonstrated coaching and training skills.
  • Demonstrated experience leading high performing service teams.
  • Understanding of supplychain, warehousing, & logistics processes
  • Critical thinking, problem solving, multitasking, time management, accuracy & detail orientation skills.
  • Customer and stakeholder relationship management skills
  • Excellent communication, conflict & complaint management skills
  • Demonstrated experience in highly engineered technical products.
  • Advanced Navision skills / or similar bestinclass ERP
  • Demonstrate growth and solutionoriented mindset.
  • Demonstrated willingness to go the extra mile.

HOW TO APPLY
If you would like a confidential chat please reach out to Kylie Williamson

Who are we
At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.


We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.


So it's over to you. If you would like to join our team, please APPLY now.
**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

  • Customer Service and Contractor Liaison Officer

    2 weeks ago

    Sydney, New South Wales, Australia Business Development Manager Full time

    Dear Prospective Candidate,We are a nationally recognised company with a strong presence in the letterbox distribution industry, currently seeking a dedicated individual to join our team. This role involves handling customer updates and complaints, as well as communicating with our letterbox walkers about work opportunities.Key Responsibilities: Manage...

  • Manager Customer Engagement

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Manager Customer Engagement, Ongoing, SydneyThe Department of Customer Service (DCS) is looking for an enthusiastic and team-orientated individual within the Customer Engagement team in ICT. The successful applicant will be supporting agencies across The Department of Customer Service. The right applicant will be a team player able to hit the ground running,...

  • Manager, Aboriginal Customer Engagement

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Manager, Aboriginal Customer Engagement & Policy (Aboriginal)Grade 11/12, OngoingLocation:SydneyAbout this roleDo you want to make a difference in supporting better outcomes for Aboriginal people, customers and communities within NSW. We are looking for an experienced Aboriginal Customer Engagement & Policy Manager to work in the Aboriginal Outcomes Unit...

  • Customer Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities availableDCS is a great place to work, and it's not just us saying thatOur values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Customer Strategy & Technology Full time

    You're willing to try complex and diverse work.You'll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.In this role, you'll:This role will see you resolve escalated requests and disputes related to Tolling ticketing or concession schemes.You will: Manage...

  • Customer Case Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Case Officer - NSW Small Business Commission (Aboriginal Targeted)- Grade: Clerk Grade 5/6- Salary range: $89, ,982 + superannuation and leave loading- Duration: Ongoing position available, with the possibility of a talent pool- Applications Close:Thursday 1st June 2023 [9:59am]- Location: Parramatta, 4PSQAbout the Opportunity Join a highly...

  • Manager Partnerships

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Manager Partnerships - eConveyancing, Innovation & Stakeholder, 12 months Temporary, Parramatta, Gosford or Wollongong locations with hybrid workingWe have an exciting opportunity to manage the Duties & Grants - Innovation and Stakeholder Management team for up to 12 months.This is a unique and strategic role which will see you working closely with industry...

  • Manager Strategic Communications

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Government - State (Government & Defence) Manager Strategic CommunicationsClerk Grade: 11/12Employment Type: OngoingHybrid working arrangements are supported with regular attendance in the Department's Haymarket office.This role sits in the Media and Communications Directorate.About the teamThe Strategic Communications team within the Brand, Digital and...

  • Manager Strategic Communications

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Manager Strategic CommunicationsClerk Grade: 11/12Employment Type: OngoingHybrid working arrangements are supported with regular attendance in the Department's Haymarket office.This role sits in the Media and Communications Directorate.About the teamThe Strategic Communications team within the Brand, Digital and Communications division of the Department of...

  • Customer Concierge Operator/digital Service

    2 weeks ago

    Sydney, New South Wales, Australia Service NSW Full time

    Customer Concierge OperatorDigital Service RepresentativeParramatta Contact CentreCustomer Concierge Operator - SNSW Clerk Grade - starting annual salary $58,346 (pro rata)Digital Service Representative - SNSW Clerk Grade 2/- starting annual salary $58,346 (pro rata)Superannuation and annual leave loading is in addition to the above salary rangesDigital...

  • Service Designer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Service DesignerTemporary role (up to end of March 2024 with view to extend)About the roleWe are seeking a highly motivated Service Designer to join our team. The Service Designer will be responsible for developing and driving the design of customer-focused, innovative digital user experiences that meet the user needs, organisational outcomes, and NSW...

  • Service Delivery Lead

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Service Delivery Lead Grade 9/10 role 6 months opportunity with potential for extension or conversion to ongoing Starting salary of $116,211 base + 10.5% super and flexible working arrangements Reporting to: Principal Product Owner Immediate Start within Revenue DigitalDo you want to...Work in a supportive and collaborative Squad in Revenue NSWWe have an...

  • Manager Partnerships

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Manager Partnerships -Ongoing roleFlexible location - role can be based in Sydney / Bathurst / Gosford / Tweed HeadsHybrid working options available and all flexible working arrangements considered including part-time, part-year and job-shareAn exciting ongoing opportunity has arisen for a Manager Partnerships to join the NSW Telco Authority, a rapidly...

  • Graphic Service Operator

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Graphic Designer, temporary up to 12 months with possible extension.An exciting opportunity has arisen for a Graphic Designer to join our warm, fun, and friendly Design & Communications team within Spatial Services, a division of the Department of Customer Service (DCS).To this end the Design & Communications team operates across DCS to ensure effective...

  • Change Manager

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Change Manager, Ongoing opportunity, Sydney based and Hybrid working. Grade 11/12?A rare and rewarding opportunity to make an impact delivering customer-centred government Working across the Public Sector to drive key reform agenda items within the Life Journeys (LJ) and Government Made Easy (GME)?programs of work Excellent career development and learning...

  • Principal Service Designer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    DCS Grade 11/1- Base salary $134,411 to $155,445 + super Temporary full time opportunity until June 2024 with potential to extension or become permanent Flexible working arrangements (remote working options, compressed flexible hours and more)What's the Job?Working as part of an Agile Program Delivery team, this role is responsible for driving an agile...

  • CRM Manager

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Relationship Marketing (CRM) Manager, Temporary role for 12 months, Sydney locationAre you a CRM Manager looking for an exciting opportunity working on some of the most important programs and campaigns in NSW?We're looking for a dedicated, dynamic, passionate and agile leader to guide a team of highly skilled CRM specialists.The Customer Marketing...

  • Change Manager

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Change ManagerGrade: Service NSW Grade 11/12Location: NSW - flexible working from home options availableEmployment Status: Temporary (6 month) part-time opportunityWhat is the opportunity?Service NSW for Business in Service NSW is looking for an experienced Change Manager to join our team for 6 months.We are a team that supports the businesses of NSW to...

  • Manager Business Engagement

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Manager Business Engagement, Ongoing opportunity, Sydney based and Hybrid working. Grade 11/12A rare and rewarding opportunity to make an impact delivering customer-centred government.Working across the Public Sector to drive key reform agenda items within the Life Journeys (LJ) and Government Made Easy (GME) programs of work Genuinely flexible working...

  • Policy Manager

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Policy Manager, Policy & Strategy, Better Regulation DivisionDepartment of Customer Service Temporary role up to 12 months, vacancy based in Parramatta or Gosford, and also visit the Sydney CBD office when required Salary Range $134,441 to $155,445 (Grade 11/12) A talent pool will also be created for future ongoing and temporary roles Flexible work...