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Patient Services Officer
3 months ago
Department of Health
Community, Mental Health & Wellbeing
CMHW - Tasmanian Health Services
Applications must be submitted by Sunday 23 June, :55 PM
Sunday 23 June, :55 PM AEST
Award/Classification:Health and Human Services (Tasmanian State Service) Award, General Stream, Band 2
Employment type:Full Time
Region:North West
Provides high level clerical support within the Patient Travel Assistance Scheme (PTAS) Unit, which entails a high standard of customer focused reception, database and clerical functions in support of patient travel, operating within the parameters of established Patient Travel Assistance Scheme (PTAS) policies and procedures associated with clinical, financial and administrative requirements.
The role:
- Establish eligibility of patients and their escorts for financial assistance for travel and accommodation under the PTAS including:
- Inpatients and Outpatients of Tasmanian health facilities for the transfer of treatment in other States.
- Inpatients and Outpatients of Tasmanian health facilities transferring or returning to hospitals in other parts of the State.
- Ambulatory patients who are residents of Tasmania and referred from the private sector for treatment, either intra or interstate.
- Receive and effectively managing all incoming telephone, email and face to face patient travel enquiries.
- Facilitate airline and accommodation reservations for patients and approved escorts.
- Accurately maintain the Statewide PTAS database capturing patient details, travel and accommodation costs, referring and nominated specialists, medical speciality and treatment/procedure undertaken etc, which is integral to Executive FYI Reporting.
- Prepare and process PTAS claims for reimbursement of patient/escort travel and accommodation expenses via Finance One.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Details of Appointment
Fixed term, full time, day worker position working 76 hours per fortnight, commencing from as soon as possible for 6 months.
*notwithstanding hours may be negotiated with the successful applicant
- Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.
Salary: $64,125 to $68,925 per annum. Our Employer 11% superannuation contribution is on top of this amount.
- Salary range is in accordance with Public Sector Unions Wages Agreement 2022
The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‐employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:
- Conviction checks in the following areas:
- crimes of violence
- sex related offences
- serious drug offences
- crimes involving dishonesty
- Disciplinary action in previous employment check.
How to Apply
Apply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.
You will be prompted to complete a 1-2 page application outlining your experience, skills and knowledge as they relate to the attached Statement of Duties.
Please note:
- We do not require a separate statement addressing the selection criteria.
- All attachments must be in Microsoft Word or PDF format.
- Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.
The email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.
To update your email address (or contact number), log in and look for "Existing applicant login" where you can update your details
The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.
- Review the Statement of Duties and consider if you meet the requirements.
- Speak to the Contact Officer if you have any questions.
- Submit your application including any additional documents as specified in each individual job vacancy notice.
