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Policy Administration Team Leader

3 months ago

Newcastle, New South Wales, Australia nib NZ Full time
Let's talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value.

nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.


We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary.

Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let's talk about diversity, equity and inclusion

Let's talk about this role


As the Policy Administration Team Leader, you are responsible to lead a team of Policy Administration Officers to achieve superior results, continually review processes and implement improvements to ensure that best practice is achieved.


You will develop the potential of a team and each individual within that team, this includes the provision of training on new products and services, in order to facilitate nib to be a leading-edge performer in the Health Insurance Industry.


This role supports the Manager - Policy Administration in the workflow, escalated issues and management of the Policy Administration Team, dealing with highly critical and time sensitive activities.


Furthermore, you will:

  • Provide high quality customer service for the Policy Administration Team and for the wider business
  • Deal with a variety of stakeholders in identification of trends/opportunities for improvement
  • Support
a high performance culture, by proactively addressing efficiency opportunities that reduce failure demand (rework) and enhance customer experience Develop Team Members through coaching, the provision of constructive feedback, counselling and recognition Facilitate quality evaluations of individuals Facilitate performance plans, performance reviews and development plans for team members Identify staff training needs and ensure these are met, including the provision of training on new products and servicesLet's talk about you


You consider yourself a motivated self-starter, with the ability to multi-task in a high-pressured environment coupled with attention to detail and accuracy will ensure you are well placed for success in this role.


Furthermore, you will have:

  • Strong interpersonal skills in areas of leadership, team building, negotiation, communication and conflict resolution
  • Ability to monitor employee performance, develop and coach
  • Lateral thinker, able to focus "outside the square" in order to identify opportunities for improvement
  • Excellent written and verbal skills to deliver a high standard of customer service to both internal and external customers
  • Knowledge of the private health insurance industry (desirable)
Let's talk about working at nib

Our hybrid working approach means our employees work outside of the office for most of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities.

To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace.

nib's approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.

Other benefits to support you at work (and play) include:

  • Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
  • The opportunity to give back to the community through paid leave for volunteering through nib Foundation
  • Support
- _your better health _- whatever that looks for you - through our nib Well Program and corporate fitness discounts
  • Access to our employee share plans, shortterm incentive program and life and salary continuance insurance benefits
  • Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
The fine print

All your information will be kept confidential according to EEO guidelines.

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.


We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.