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Service and Operations Team Leader NSW
2 months ago
About the Role
We are seeking a dynamic and experienced Service and Operations Team Leader to join our team at Osmoflo. This is a leadership role within our Operations team, responsible for providing day-to-day support and leadership to Service Technicians, Plant Operators, and Trades Assistants.
Key Responsibilities
- Coordinate and liaise with team members to ensure all Operations and Maintenance commitments are met.
- Provide daily support to the Service and Operations Manager, including responding to inquiries and assisting with administrative tasks.
- Identify skill gaps within the team and provide necessary training and assistance.
- Analyse plant operation data to ensure contractual obligations are met and manage stock control and consumable sales.
- Manage the condition of plant and WHS&E audit trails, as well as assist in TAG and Asset Management.
- Troubleshoot process issues and implement improvements.
- Build and maintain strong relationships with internal stakeholders and ensure customer satisfaction.
- Provide technical support to address daily operational challenges.
- Demonstrate leadership qualities by motivating the team, acknowledging contributions, and acting as a role model.
- Attend meetings, handle customer inquiries, and contribute to continuous improvement initiatives.
Requirements
- Mechanical/Electrical or other Trade Qualified.
- Commercial/Industrial water treatment experience.
- Minimum 2 years in Leadership or BDM position.
- Capacity to travel and work at remote sites.
- Excellent communication and interpersonal skills.
- Computer literacy and attention to detail.
- Positive, team-oriented attitude with reliability and punctuality.
- Current Driver Licence.
About Osmoflo
We are a leader in delivering sustainable and efficient water treatment solutions across various industries. With a legacy of excellence spanning 30 years, we have established ourselves as a trusted partner in addressing the world's most pressing water challenges.
What We Offer
- Training and development programs supported.
- Focus on internal advancement and promotion opportunities.
- Access to an Employee Assistance Program.
- Range of discounts via FLARE program.
- A rewarding Staff Referral Program.
- Flexible working arrangements.
- Staff Bonus & Incentive Scheme.
- Career Pathways with Graduate and Apprenticeship programs.
