Service Advisor

2 weeks ago

Port Phillip, Australia Trek Bikes Full time
A bit about us

Trek is an awesome place to work, with amazing benefits for all employees.

We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so.

Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us

Job Description:

Trek Bicycles at Phillip in Canberra are looking for a full time Service Advisor. Have you been in the industry for 10 years or just work on your own bike at home? then we would love to hear from you


Our culture is built around our people and our values, empowering them firstly to have fun but also to always do the right thing by each other, our customers, and our communities.

If you'd like to help us make the world a better place by building products we love, delivering incredible hospitality and getting more people on bikes, we would love to hear from you


When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities for career pathways and internal promotions.

Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us at Trek Bicycle.

What you'll do


As Service Advisor, you'll help lead the operations for your store's Service Center—and you'll be the one who's ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.


You'll be the primary Service Advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek's signature hospitality.

That means you'll need to be a great communicator and leader who knows how to get the best out of your colleagues.


You'll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers.

Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

What you'll bring to the team

  • A positive, pitchrightin attitude and motivation to help every customer find what they need
  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
  • Great leadership skills and the ability to motivate and develop future leaders
  • Ability to plan effectively and stay a step ahead of your shop's needs
  • A commitment to delivering the best possible experience for every customer
  • An active learning engine
  • Proactive approach to staying up to date on industry changes and trends
What's cool about working at Trek?

  • You will be a part of an awesome, energetic team who all love their job and the products we sell.
  • We have a most diverse customer base, reflective of the city of Canberra, every day offers something new.
  • Our customers are our friends, and our shop is an inviting and welcoming place to be.
  • You'll be working alongside multiple mechanics in an expansive workshop.
If this sounds like you APPLY TODAY to join the Trek Bicycle Family.

  • In response to the evolving COVID19 situation, we continue to take extra steps and precautions to keep our employees and customers safe. We are now requiring that all employees show proof that they are fully vaccinated with the exception of a medical or religious exemption._
LI-DNI

  • If you like wild growth and working with happy, enthusiastic overachievers, you'll enjoy your career with us_

  • First Nations Customer Service Traineeship

    2 weeks ago

    Port Phillip, Australia MEGT Australia Ltd Full time

    Aboriginal and/or Torres Strait Islander Full-time Business Traineeship OpportunityDo you have a passion for customer service and wanting to kick start your career as a banking customer advisor? This is your chance Gain invaluable hands-on experience whilst completing a 12 Month Traineeship and Certificate III in Business.Working within a local banking...

  • Service Advisor

    2 weeks ago

    Port Melbourne, Australia LSH Auto Australia Full time

    Service Advisor | Mercedes-Benz MelbourneAs a Service Advisor for our Vans Department, you will provide an outstanding experience to our loyal, valued customers by organising service bookings and liaising with guests, costing and invoicing repairs and working closely with the workshop and parts department.Key Responsibilities Communicating vehicle symptoms...

  • Service Advisor

    2 weeks ago

    Port Melbourne, Australia Dutton Group Full time

    We are seeking a Service Advisor / Warranty Administrator with a high level of customer service, who enjoys helping the team, problem solving and considers themselves a skilled multitasker. Located in our busy Workshop in Port Melbourne and reporting to the State Workshop Manager, you will flourish in a dynamic environment where multi-tasking and...

  • Automotive Service Manager

    2 weeks ago

    Port Phillip, Australia Next Level Personnel Full time

    Automotive Service Manager - CanberraAll discussions are strictly confidentialOur clients are seeking an experienced, hands-on, customer-centric Service Manager to join their well-established team. Ideally, you will have current or previous experience in an automotive dealership service department and will have a proven track record of consistently high CSI...

  • Automotive Service Advisor

    2 weeks ago

    Port Melbourne, Australia Next Level Personnel Full time

    Service Advisor - Automotive IndustryKey Selection Criteria: Previous experience in a Service Advisor role (experience in a dealership environment is essential). Core value for exceptional customer service. Superior communication skills (verbal & written) is essential. Professional presentation & phone mannerism is critical. Exceptional time management &...

  • Motorcycle Service Advisor

    1 week ago

    Port Melbourne, Australia Yamaha City Port Melbourne Full time

    Yamaha City Port Melbourne is currently looking for a Highly motivated and friendly Service Advisor to Join our experienced and Busy Service Department team Yamaha City Melbourne has been Victoria's #1 Yamaha dealer for the last 20 years. If you are passionate about motorcycles then this job is for you! Duties include: Organising bookings, costing of...

  • Automotive Service Advisor Trainee

    1 week ago

    Port Melbourne, Australia Apprenticeships R Us Full time

    Are you passionate about cars and eager to jump start your career in the automotive industry? Look no further! Apprenticeships R Us is looking for a **Trainee Service Advisor ** in the **Port Melbourne, VIC **areas. This role will combine on-the-job training whilst you work towards your **Certificate III in Business** qualification. **What is a...

  • Service Advisor

    2 months ago

    Port Melbourne, Australia Dutton Group Full time

    We are seeking a Service Advisor / Warranty Administrator with a high level of customer service, who enjoys helping the team, problem solving and considers themselves a skilled multitasker. Located in our busy Workshop in Port Melbourne and reporting to the State Workshop Manager, you will flourish in a dynamic environment where multi-tasking and...

  • First Nations Customer Service Traineeship

    3 weeks ago

    Phillip, Australia MEGT Australia Ltd Full time

    Aboriginal and/or Torres Strait Islander Full-time Business Traineeship Opportunity Do you have a passion for customer service and wanting to kick start your career as a banking customer advisor? This is your chance! Gain invaluable hands-on experience whilst completing a 12 Month Traineeship and Certificate III in Business. Working within a local banking...

  • Automotive Service Advisor Trainee

    2 weeks ago

    Port Melbourne, Australia Apprenticeships R Us Full time

    Are you passionate about cars and eager to jump start your career in the automotive industry? Look no furtherApprenticeships R Us is looking for a Trainee Service Advisor in the Port Melbourne, VIC areas. This role will combine on-the-job training whilst you work towards your Certificate III in Business qualification.What is a traineeship?A traineeship is a...

  • Automotive Service Manager

    2 months ago

    Phillip, Australia Next Level Personnel Full time

    **Automotive Service Manager - Canberra** **All discussions are strictly confidential!!!** Our clients are seeking an experienced, hands-on, customer-centric Service Manager to join their well-established team. Ideally, you will have current or previous experience in an automotive dealership service department and will have a proven track record of...

  • Service Advisor

    2 weeks ago

    Port Melbourne, Australia Dutton Automotive Full time

    **Company Description** Established in 1911, Dutton Automotive is the largest retailer and wholesaler of pre-owned luxury, exotic, prestige, family and commercial vehicles in Australia, focused on reliable and customer-centric automotive services. Dutton Automotive was recently acquired by Japanese conglomerate Sojitz Corporation. Sojitz employs over 20,000...

  • Service Advisor

    1 week ago

    Port Melbourne, Australia LSH Auto Australia Full time

    **Service Advisor | Mercedes-Benz Melbourne** As a **Service Advisor for our Vans Department**, you will provide an outstanding experience to our loyal, valued customers by organising service bookings and liaising with guests, costing and invoicing repairs and working closely with the workshop and parts department. **Key Responsibilities** - Communicating...

  • Customer Advisor

    2 weeks ago

    Port Macquarie, New South Wales, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeRegion: VIC- South East region- Hastings Customer Advisor:- Monday to Friday ongoing:- Be supported to grow your career at NAB:Make a genuine difference through the work you doIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.Your job is just one part of your...

  • Parts Advisor

    2 weeks ago

    Port Macquarie, New South Wales, Australia Brandt Tractor Full time

    _Brandt is a world-leading equipment dealer, powered by iconic brands, passionate people and unrivalled support._We are searching for a Parts Advisor to join our Hastings AU team. If you are looking to work with a globally recognised brand, require a challenge, love variety and like working as part of a team then we want to hear from you._As a Parts Advisor...

  • Customer Service Advisor

    4 weeks ago

    Port Melbourne, Australia Motorserve Full time

    Permanent Opportunity - Located in Port Melbourne! - Full Time or Part Time opportunities available! - 50% off all your contents insurance! **We are looking for a Customer Service Advisor to join our Port Melbourne team!** - Meet and greet customers, process their vehicles for the repair journey and assist with customer mobility needs. - Proactively...

  • Operations Effectiveness Advisor

    2 weeks ago

    Port Melbourne, Australia Vero Insurance Full time

    Operations Effectiveness AdvisorLocation: Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBDJob Type: Permanent Full TimeIndustry: Analyst, BankingDrive innovation and optimize operations through data-driven insights as an Operations Effectiveness AdvisorJoin us in shaping the futureJoin our team as an Operations...

  • Support Worker Advisor

    2 weeks ago

    Port Augusta, South Australia Calvary Care Full time

    Calvary Home Care - Support Worker AdvisorFull TimeProgress with purpose at Australia's leading health care providersEnjoy salary packaging, benefits, and professional growth in a supportive team environmentAbout the roleThe Support Worker Advisor focuses on ensuring top-quality client service delivery and care standards.Your key tasks will include:Provide...

  • Graduate Safety Advisor

    3 days ago

    Port Adelaide, Australia Senior Leadership InfraBuild Full time

    **.**: **We at InfraBuild **would like to invite recent or soon-to-be graduates to take part in our 2025 Graduate Program as a **Graduate Safety Advisor** **About the opportunity**: **Real Work with Real Outcomes -** Starting in January 2025, our program offers a two-year fixed-term contract with the potential for permanent placement. This immersive,...

  • Graduate Safety Advisor

    2 weeks ago

    Port Adelaide, Australia Senior Leadership InfraBuild Full time

    :We at InfraBuild would like to invite recent or soon-to-be graduates to take part in our 2025 Graduate Program as a Graduate Safety AdvisorAbout the opportunity:Real Work with Real Outcomes - Starting in January 2025, our program offers a two-year fixed-term contract with the potential for permanent placement. This immersive, hands-on program provides...