Operations Effectiveness Advisor
2 weeks ago
Operations Effectiveness Advisor
Location: Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD
Job Type: Permanent Full Time
Industry: Analyst, Banking
- Drive innovation and optimize operations through data-driven insights as an Operations Effectiveness Advisor
- Join us in shaping the future
Join our team as an Operations Effectiveness Advisor and lead impactful change in the Retail Lending Process using data-driven strategies. Collaborate with stakeholders to implement transformative initiatives, design and execute improvement projects, and provide operational reporting for informed decision-making. Utilize technology and data analysis tools to streamline processes, bridge business-technology gap, and translate strategic objectives into actionable requirements.
Responsibilities:
- Develop and maintain reporting systems for operational performance monitoring
- Lead process improvement initiatives and assess impacts on service delivery
- Create communication and training materials based on data insights
- Provide feedback on Quality Program outcomes and enhance performance
- Improve Compliance monitoring activities to ensure adherence to standards
Requirements:
- Minimum 3 years of industry experience in data analytics and operations optimization
- Expertise in operational processes and associated systems
- Experience in stakeholder influence, collaboration, and driving change through data insights
- Proficiency in SQL for business reporting and data analysis
Benefits:
- Flexible working options, paid parental leave, discounts on retail and banking products
- Supporting communities through donation matching and paid volunteer leave
- Career development programs and employee assistance for work-life balance
About the Company:
Suncorp is dedicated to building futures and protecting what matters. Embrace a diverse workforce that enriches our business, people, and customers.
Note: The role may transition to Suncorp-Metway Limited as part of the ANZ corporate group pending regulatory approvals for the Sale of Suncorp Bank to ANZ.
Application Deadline: 14 Jun 2024
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