Automotive Service Manager

1 week ago


Port Phillip, Australia Next Level Personnel Full time

Automotive Service Manager - Canberra

All discussions are strictly confidential
Our clients are seeking an experienced, hands-on, customer-centric Service Manager to join their well-established team.

Ideally, you will have current or previous experience in an automotive dealership service department and will have a proven track record of consistently high CSI results.

The role will consist of managing the Service Departments, generating profit, monitoring staff performance - efficiencies & productivity. Providing leadership and mentoring your team while maintaining high customer satisfaction & retention.

You will be responsible for Service operations including dealing with customer's needs, manufactures warranty and achieving monthly budgets.

We are looking for a highly organised individual with experience in the role that can operate in a busy environment.

Previous experience as a Service advisor or Service manager is advantageous.

Responsibilities & Competences

  • Excellent communications, interpersonal skills and time management skills
  • Mechanical and technical aptitude
  • Strong, verbal and written communications
  • Outstanding work attitude and work ethic
  • Ability to work under pressure
  • Manage Service staff and coordinate workshop bookings
  • Sound knowledge of workshop processes
  • Demonstrate transparency with management and direct reports
  • A strong focus on providing exceptional customer service and Commitment to exceed customer expectations
  • Attention to detail and highly structured
  • Ability to develop and mentor your team whilst motivating and driving team performance
  • Valid manual/auto drivers' license.
  • WH&S Standards

We can offer you

  • An attractive remuneration package is on offer, above industry standard and open to negotiation based on relative experience.
  • Fully maintained company vehicle
  • Great working conditions and a strong team environment


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