Resolution Support Business Partner

1 week ago

Burwood East, Victoria, Australia Country Fire Authority Full time

The CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experience and backgrounds, recognising the unique value they bring to CFA.
Want to read more about the Country Fire Authority (CFA) click here.
About the Role
This is an exciting opportunity to join CFA as a Resolution Support Partner (RSP).

This is a critical role within the People Experience team where you will address complex people-related issues, fostering early intervention and effective resolution.

The role involves the development of solutions when assessing sensitive complaints, forming preliminary views and overseeing fair investigations. You will have expertise additionally a strong commitment to customer service.

You will possess the skills needed to effectively manage and resolve issues while upholding the highest standards of service offering and delivery.

Your responsibilities will extend beyond formal matters to include local issues, where you'll play a hands-on role in coaching CFA members, facilitating discussions and fostering mutually agreeable solutions.

With a comprehensive understanding of governance, you will ensure alignment with policies, legal standards and uphold the CFA's behavioural expectations.

As an integral part of the People Experience team, the RSP collaborates with stakeholders, facilitates programs and tailors People Plans to cultivate a safe and inclusive environment.

About You

  • Tertiary qualification in a relevant discipline such as HR management, industrial / employee relations or equivalent is essential.
  • Several years of Human Resources experience in a complex services organisation coupled with sound experience in an internal consulting role with sophisticated relationship management requirements.
  • Solid experience in developing effective solutions that support business requirements, HR and IR obligations and manage business risks coupled with sound experience in influencing key decision makers in the face of resistance to achieve problem resolution.
  • Experience in coaching, mentoring and supporting managers and individuals in situations involving conflict, interpersonal challenges and sensitivities.
  • Excellent interpersonal and negotiation skills and demonstrated ability to build and maintain relationships with key stakeholders both internal and external to the Region.
  • Demonstrated ability to work collaboratively and purposefully to drive breakthrough performance. And experience in managing a variety of tasks simultaneously in the face of changing priorities and requirements.
  • Excellent communications skills (both orally and written), collaborative relationship building, conflict management skills, negotiation skills and the ability to write reports, submissions and correspondence including the ability to deliver presentations and facilitate training/workshops in people and culture related initiatives and activities.
Why choose CFA

  • Meaningful Purpose: Your contribution truly makes a difference
  • Work-

Life Balance:
Paid parental leave, generous leave provisions

  • Growth Opportunities: Learning and development
  • Flexibility: Hybrid work options with flexible work arrangements
  • Discounts: Emergency Memberlink discounts on various services
  • Wellbeing Focus: Healthy for Life programs, flu vaccinations
  • Member Assistance Program: Access support across 8 service pathways
Your Application
Pre-employment Checks

  • Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves.

First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.


Applications close: 11:59pm 2nd May 2024

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