Performance Marketing Manager, Regional CRM

2 weeks ago

Sydney, New South Wales, Australia Uber Full time

#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Team


Keen to work with the best marketing minds in the region on the biggest consumer opportunities? Look no further than Uber.

We've come a long way over the last 10 years, from small beginnings launching UberBlack in Sydney, all the way through to launching the brilliant food delivery brand with UberEats from Taiwan to Tokyo.

We #BuildWithHeart - everything we do is to surprise and delight our users.

About The Role


As part of our APAC CRM team, you will play a key role in managing our critical initiatives across the APAC business, including their automation strategies and executions.

You'll collaborate and work closely both with the APAC Operations teams, APAC Marketing teams as well as globally with various teams from deployment specialists, operations managers, analysts, marketers to product managers and creatives to deliver the right message to the right audience at the right time

Your Impact in Role:

  • Plan, implement and measure key CRM campaigns across the APAC region. This includes CRM channel strategy, targeting and reporting.
  • Work closely with regional business teams in developing the regional CRM strategy and to ensure regular planning and prioritisation of CRM projects within the workstream.
  • Run coordinated experimentation and A/B tests that will generate the insights of tomorrow.
  • Provide CRM expertise and guidance in the region; developing, documenting and socialising CRM best practices.

The Experience You'll Bring:

  • Solid experience in Marketing, E-Commerce or highly analytical roles including developing strong CRM strategies and campaigns with experimentation.
  • Critical thinker with creative solutions to solve challenges and meet business requirements and the ability to analyse data to develop conclusions based on insights.
  • Strong project management and communication skills that enable you to collaborate with crossfunctional teams in different time zones, countries and regions.
  • Strong passion to learn and grow and take initiative to succeed whilst being customer focused

What's in it for you?


Uber's culture and values are at the core of everything we do so that our employees can better understand who we are and what it's like to work at Uber today.

We pride ourselves on the amazing team we've built. The driver behind all of our growth, our bold and disruptive brand, and the game-changing technology we bring to life is the people that make Uber,

#OneUber.
Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and well-being. These benefits have been designed with #

OneUber in mind, supporting the whole of you and the way that you work best.

  • We provide our employees with monthly
    Uber credits to use against the full value of Eats & Rides (whichever is applicable in your market) plus a 17% discount (excluding nonrestaurant food deliveries) on orders through our App (which exists even when your credits expire).
  • Family comes first, and our
    paid parental leave (minimum 18 weeks full pay with additional benefits or paid leave depending on your location) is accessible for all new parents from day 1 (with no tenure requirement). New parents at Uber will also receive access to Cleo, flexible returntowork options, and additional Uber credits during their period of leave (because let's face it, who wants to cook with a little one around?)
-
Starting a family is a magical journey
  • At the same time, it can be challenging and stressful. Employees are eligible to reimburse costs relating to infertility treatment, egg/sperm freezing, adoption and surrogacy up to a lifetime benefit limit.
  • Reset, Refresh and Recharge: we have a generous
    paid leave policy, providing paid leave in addition to the statutory annual leave depending on your location (excluding certain roles in the CommOps org). Additional eligibility requirements apply.
-
Personal health and wellbeing - depending on location, you can access a healthcare plan or reimbursement for a plan of your choice up to a nominated value. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gyM/Fitness memberships, mindfulness apps, fitness equipment, ski passes and more. We also provide Employee Assistance Programs (EAP) that connect you to resources & support.

  • When you are in the office, we have an amazing range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program; cater

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