Sales Support Officer

2 weeks ago

Sydney, New South Wales, Australia Opal. Full time

Discover Opal....


We manufacture goods that you see, touch and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.


We stand for innovation, smart solutions and sustainability and this is an exciting time to join us as we build our own unique culture fuelled by confidence, energy and passion.


Discover the Opportunity....


An exciting opportunity has arisen for an outstanding Customer and Sales Support Officer to join our Opal Specialty Packing team in a full-time, permanent role based at Orchard Hills, Western Sydney.


The core of this role will be to ensure all customers' needs are met while performing a small portion of estimating and data entry.

You will contribute to the success of Opal by:

  • Track order status of jobs
  • Work with planning and operations to support any urgent jobs needed by customers.
  • Communicate to customers on or prior to due date if any jobs are running late.
  • Liaising with customers relating to process enquiries, orders, price variances and queries.
  • Coordinate artwork and design requests
  • Job tracking, liaison with internal suppliers (Fibre, Packaging Plus)
  • Work with estimating to learn how quotes are built and uploaded into the system.
  • Learn how design, board grades and converting steps all influence costs.
  • Become familiar with our quality standards and tolerances.

Discover Yourself.
We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves.

We embrace diversity in all its forms and we look for curious individuals who thrive in an environment of change.

Specifically for this role, we expect you will have;

  • Good understanding of people behaviours, their actions and emotions.
  • Confident, friendly, and pleasant manner with ability to remain calm under pressure.
  • Some sales and/or marketing experience, preferably in a manufacturing environment.
  • Proven experience in developing relationships within an organization.
  • Strong customer service and relationship management skills
  • Able to demonstrate an ongoing commitment to learning and personal development.
  • Comfortable in using ERP Systems and confident around computer systems.

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