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Account Manager

2 months ago


Ballarat, Victoria, Australia Office Everything Full time

About Office Everything

At Office Everything, we specialize in providing innovative office solutions that help businesses optimize their operations. Our state-of-the-art office equipment and comprehensive solutions set us apart as leaders in the industry. Join a company that values excellence, innovation, and client satisfaction.

Your Role as an Account Manager - Client Relationship Specialist

As an Account Manager - Client Relationship Specialist at Office Everything, your primary responsibility is to maintain and enhance relationships with our current clients. You'll ensure their needs are met, contracts are renewed, and they continue to benefit from our innovative office solutions.

Key Responsibilities:

  • Customer Engagement: Develop and nurture strong relationships with our existing customers, ensuring they feel valued and supported.
  • Contract Management: Stay on top of contract timelines, ensuring timely renewals and proactive engagement before contracts end.
  • Customer Support: Provide ongoing support to clients, addressing any issues or concerns promptly to maintain high levels of satisfaction.
  • Administrative Excellence: Keep our CRM system up to date, manage customer records accurately, and create detailed proposals.
  • Organized Workflow: Maintain a well-organized approach to managing your tasks, ensuring no customer or contract is overlooked.
  • Proactive Communication: Regularly reach out to clients to ensure they feel appreciated and their needs are being met.

What We're Looking For:

  • Account Management Experience: Proven experience in managing client relationships, preferably in the office solutions or business services sector.
  • Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple client accounts and administrative tasks efficiently.
  • Technical Proficiency: Understanding of office equipment and solutions, with the ability to explain complex technical information clearly.
  • Excellent Communication Skills: Strong interpersonal and communication skills to effectively engage with clients and internal teams.
  • Problem-Solving Abilities: Proactive approach to identifying and resolving issues, ensuring a smooth and positive client experience.

Why Office Everything?

  • Client-Centric Focus: Our commitment to client satisfaction means you can focus on delivering the best service without the pressure of constant new lead generation.
  • Innovative Environment: Be part of a forward-thinking company that values innovation and continuous improvement.
  • Supportive Culture: Join a collaborative and supportive team that values your contributions and fosters professional growth.
  • Flexible Work Environment: Enjoy the flexibility of working in a dynamic and fast-paced office environment.