Lending Capability Lead

2 weeks ago

Newcastle, New South Wales, Australia Greater Bank Full time

Purpose of the role


Are you passionate about the lending industry? This is an exciting opportunity to shape and mature the lending program for Greater Bank Distribution.

Through coordination of stakeholders, you will improve lending capability and performance, deliver seamless customer experience whilst ensuring Greater Bank meets its lending obligations and regulatory requirements and has a fit for purpose lending coaching program.


What are we looking for?

  • You will be an innovative, solutionsorientated thinker who can actively turn strategy into action
  • You have demonstrated experience leading initiatives including strategic change across an enterprise (design, documentation, and implementation).
  • You will have highly developed communication, analytical, and problemsolving skills with the ability to provide considered recommendations and reports to senior stakeholders
  • Proven ability to actively lead, coach and motivate a team
  • Understanding of an endtoend lending process that supports the delivery of an exceptional customer experience
  • Solid knowledge of relevant regulatory and statutory obligations including NCCP, COBA Code of Practice, Real Property Act/Conveyancing Act, Privacy Act and Responsible Lending Guide
  • Experience in Credit Risk, Retail Lending, Business Lending or Lending Fulfilment
  • Certificate IV in training and assessment with knowledge and understanding of the principles associated with competency based training

What will your key responsibilities include?

  • Evolve the lending coaching program for Distribution, Greater Bank including strategy, resourcing, capability analysis in line with organisational strategic objectives
  • Lead initiatives for the NGM Group in line with Distribution, Greater Bank strategic objectives
  • Proactively plan and prepare data, analytics and documentation to support governance, individuals and or team performance and reporting requirements
  • Chair the Lending Capability Steering Committee, coordinating insights from various stakeholders to create a holistic view of all contributing elements of Lender Capability
  • Coordinate stakeholders to achieve quality outcomes through a lending centric view of induction, training, accreditation and ongoing lender development
  • Facilitate group or individual sessions to support the implementation of lending related changes including regulatory and compliance updates
  • Delivery of specific milestones within the Lending Capability Accreditation Program (LCAP)
  • Identify opportunities for continuous improvement in lending processes, policy and guidelines that result in positive outcomes for both the customer and employee experience

What can you expect from us?
NGM Group employees can take advantage of the following work perks:

Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination.

Lifestyle and giving back; Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.

Professional advancement; Flexible work arrangements, recognition programs and employee referral program.

About us


We're NGM Group, and we offer retail banking services to more than half a million Australians under the brands Greater Bank and Newcastle Permanent.


We have fresh energy and big goals for our customers, and our people are key to us achieving this success.

If you're ready to be part of a team that puts the customer first and enjoys a challenge as the path to growth and innovation, thenwe want you

Collectively, we're the largest customer-owned bank based on net assets and the 10th largest Australian-owned bank for household deposits.

A financial powerhouse headquartered in the Hunter, we have a workforce of more than 1,600 people and total assets of more than $20 billion.

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