Bookings and Enquiries Officer

3 weeks ago


Melbourne, Victoria, Australia Museums Victoria Full time

ABOUT MUSEUMS VICTORIA:


Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.


ABOUT THE POSITION:

The successful applicant will have:

  • Demonstrated high level internal and external customer focus including effective team work and internal communications
  • Demonstrated high level communication, negotiation and interpersonal skills
  • Demonstrated ability for problem solving and conflict resolution
  • Demonstrated experience in providing quality service in a contact centre or equivalent telephone and/or online based environment
  • Ability to source and comprehend high volumes of information and provide accurate and relevant information back to customers
  • The successful applicant is required to undergo a Working with Children Check and be assessed as suitable (new employees are required to meet this cost).
HOW TO APPLY?
To view the position description, please visit our employment website:

  • Your Cover letter
  • Your CV
  • Your written responses to the Key Selection Criteria as described in the Role
Statement

Applications Close:
Monday, 30 January pm)
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