Medical Bookings Officer
2 weeks ago
About us
Seer is a Melbourne-based medtech company challenging the status quo of how healthcare is delivered.
Through award-winning medical devices, combined with an extensive research and development program, and demand-based clinical coverage across the country, we are shifting the patient center of care from the hospital to the home.
Our mission is to open up access to brain, heart, and respiratory monitoring that is traditionally only offered through hospitals.
We also recognise that healthcare doesn't stop after testing.
Research is at the heart of what we do at Seer, and we've been leading the field in understanding seizure cycles and developing a seizure risk forecaster that will change the lives of millions living with uncontrolled epilepsy.
When you join the Seer team, you become part of a tight-knit group driven by purposeful work to make a huge impact in the world.
This is an exciting opportunity available for a skilled administrator or customer service expert to join our practice management team.
We are looking for someone who has excellent attention to detail and can effectively coordinate medical bookings, primarily through phone communication.
Additionally, this role involves organising resources and equipment to ensure they meet the clinical requirements. The position is based at our Melbourne headquarters.In this role, you will:
- Manage outbound calls to patients to organise and confirm clinic bookings.
- Communicate key information relevant to bookings in a clear and concise manner, with special regard to managing patient expectations.
- Explain payment options to patients and ensure payment is received within the required timeframe.
- Coordinate and assign clinical resources (both people and equipment) for each of our clinics around Australia.
- Update calendars and internal documents to reflect new and updated bookings.
- Uphold the highest level of customer service, ensuring our patients receive a seamless patient journey,from the moment they walk in, to the moment they walk out.
- Respond to all patient queries and concerns in a timely manner, including troubleshooting issues and escalating them in an appropriate manner.
- Maintain data integrity and patient confidentiality at all times.
Your experience:
- Administration qualifications and/or experience in a medical environment.
- Excellent customer service skills, with experience in handling a high volume of calls an advantage.
- A team player, able to work in a collaborative way.
- Have sensitivity, empathy and diplomacy.
- Ability to think on your feet and act proactively.
- Attention to detail combined with the capacity to multitask and prioritise
- Possess great written and verbal communication skills.
- Commitment to personal learning, development and improvement in pursuit of own performance objectives and those of the team and organisation.
- Working knowledge of Google Docs, Microsoft Office will be an advantage.
- Strong interpersonal communication skills and excellent English communication skills, written and verbal.
- An outstanding phone manner.
- The ability to accurately and succinctly document all communications.
- Excellent organisational and time management skills.
- The ability to work under pressure with mínimal supervision.
- Willingness to work flexible hours when needed.
- You will be on a roster to work on Saturday once a month.
Why choose Seer?
At Seer, we are doing purposeful work solving some of healthcare's most pressing problems.
You will:
- Challenge the status quo. If there's a better way of getting something done, that's how we want to do it.
- Improve the lives of patients across the country using our groundbreaking products and technology.
- Be empowered and enabled to do your best work.
- Be treated with respect by your colleagues and peers.
A bit more about us
- As leaders in seizure cycle research, we've been awarded a shared US$3 million and a further AU$1m to develop worldfirst seizure risk forecasting capabilities in our app. This feature is made better for app users through our partnership with Fitbit and Epiminder.
- Patients rate us 'Excellent' on Trustpilot as a result of our incredible clinical team.
- Awarded 'Most Outstanding Patient Innovation' for 2021 by the Australian Patients Association.
- Ranked #8 on Deloitte's Tech Fast 50 in 2020 (Australia's list of fastestgrowing technology companies).
- Our drive to improve patient comfort has led to three prestigious design awards across Australia and Europe for our wearable EEG/ECG device, Seer Sense.
-
Bookings Officer
2 weeks ago
Melbourne, Victoria, Australia Releaf Group Full timeReleaf Clinics Job OpeningsJoin our team at Releaf Clinics and be a part of our mission to provide natural and effective solutions for health conditions.Bookings OfficerIf you're an experienced Booking Officer with a passion for natural medicine and excellent customer service skills, we want you on board.Releaf Clinics, a top provider of natural medicine in...
-
Bookings Officer
2 weeks ago
Melbourne, Victoria, Australia Releaf Group Full timeMelbourne VICAre you an experienced Booking Officer who has a passion for natural medicine? Do you have a knack for customer service? If so, Releaf Clinics wants you to join our teamReleaf Clinics is a leading provider of natural medicine in Australia. We offer face-to-face and telehealth consultations to patients who are looking for natural and effective...
-
Manager - Booking Office
2 weeks ago
Melbourne, Victoria, Australia The Royal Women's Hospital Full timeLocation: Melbourne | Northern MetropolitanJob type: Full timeOrganisation: The Royal Women's HospitalSalary: Salary not specifiedOccupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Human Resources, IT and Telecommunications, Information Management, NursingReference: 24992Elective Surgery Access Manager - Bookings Office...
-
Bookings Officer
2 weeks ago
Melbourne, Victoria, Australia Healthcare Professionals Group Full timeCompany Overview: Join a renowned global medical device company specializing in cutting-edge solutions for healthcare professionals worldwide. Our client is dedicated to delivering efficient and affordable treatments to enhance the quality of life for patients across the globe.Opportunity:Be an essential part of a dynamic and driven Customer Service...
-
Bookings Officer
2 weeks ago
Melbourne, Victoria, Australia SEA LIFE Full timeBookings OfficerSEA LIFE Melbourne Aquarium, King St & Flinders StMelbourne, VIC, 3000Australia***Are you passionate about customer service? Do you have great attention to detail skills?We currently have a fantastic opportunity for a Bookings Administrator to join the team at SEA LIFE Melbourne Aquarium.About the RoleReporting to the Guest Services Manager...
-
Hospital Medical Officer
2 weeks ago
Melbourne, Victoria, Australia Torrens Medical Full timeTorrens Health is an established recruitment agency with more than 30 years experience in placing health professionals in both public and private healthcare services across Australia and New Zealand.We work with you to understand the work that you are interested in, at the locations that suit you.The Role: Hospital Medical Officer (HMO) / Resident Medical...
-
Hospital Medical Officer
2 weeks ago
Melbourne, Victoria, Australia Torrens Medical Full timeTorrens Health is an established recruitment agency with more than 30 years experience in placing health professionals in both public and private healthcare services across Australia and New Zealand.We work with you to understand the work that you are interested in, at the locations that suit you.The Role: Hospital Medical Officer (HMO) / Resident Medical...
-
Venue Bookings Officer
2 weeks ago
Melbourne, Victoria, Australia RMIT VN Full timeOverview: Fulltime, Continuing position Salary level HEW 5 + 17% Superannuation and Flexible Working Arrangements Based at the Melbourne CBD campus, and hybrid ways of workingAbout YouAs the Venue Bookings Officer, you will play an important customer service role in the provision of booking information and bookings for both internal and external clients at...
-
Theatre Booking Clerk
2 weeks ago
Melbourne, Victoria, Australia Holmesglen Private Hospital Full time_Full time position available_:- _Development opportunities and full training provided _:_Free on-site staff car parking and close to public transport_Are you energetic, customer service focused and love working with people? Then this is the role for youHolmesglen Private Hospital is seeking a Theatre Booking Clerk to join our team on a fulltime basis. You...
-
Medical Administration
2 weeks ago
Melbourne, Victoria, Australia Cornerstone Medical Recruitment Full timeCollaborative work environment Permanent Fulltime position No weekend work, enjoy your weekends to yourselfTHE CLIENT:Located in Melbourne's CBD, this specialised practice has been operating over 15 years and prides themselves in working as a collaborative team. They now have an opening for an experienced Medical Administrator to come onboard in the New...
-
Resident Medical Officer
2 weeks ago
Melbourne, Victoria, Australia UExcel Medical Recruitment Full timeGreat location UK Foundation doctors accepted Rotations through various departments availableMedical Officer (General)Classification: PGY2 or aboveSalary: as per Doctors In Training Enterprise Agreement - Medical OfficersHours: 76 per fortnightStatus: Full Time or Part Time Fixed Term (6 or 12 months) commencement negotiable but ideally Feb 2024Would you...
-
Medical Receptionist
2 weeks ago
Melbourne, Victoria, Australia La Trobe St Medical Full timeLa Trobe St Medical is a GP clinic located in the heart of Melbourne CBD. We are currently looking for new medical receptionists to join our team on a casual basis to start immediately. Multiple positions are available part time hours may become a possibility in the future.The role consists of greeting patients, making bookings, answering phones and...
-
Medical Receptionist
2 weeks ago
Melbourne, Victoria, Australia La Trobe St Medical Full timeLa Trobe St Medical is a GP clinic located in the heart of Melbourne CBD. We are currently looking for new medical receptionists to join our team on a casual basis to start immediately. Multiple positions are available part time hours may become a possibility in the future.The role consists of greeting patients, making bookings, answering phones and...
-
Resident Medical Officer
2 weeks ago
Melbourne, Victoria, Australia UExcel Medical Recruitment Full timeRotations in emergency dept (terms 3&4) Great Location PGY2+ Must be in AustraliaUExcel Medical currently have several positions for junior doctors working in the emergency department in a major Melbourne Hospital.August 2023 start dateThe LocationThe hospital offers a superb affordable lifestyle with excellent public and private schools, recreational and...
-
Theatre Bookings Clerk Administration
2 weeks ago
Melbourne, Victoria, Australia Ramsay Health Care Full timeTheatre Bookings Clerk/AdministrationPermanent part-time and casual opportunities (3 days a week) at Waverley Private Hospital.About the RoleWe have a part-time position available for enthusiastic, motivated and experienced administration clerk to join our Business Office Department as a Theatre Bookings Clerk. Joining our team in this opportunity will see...
-
Elective Booking Clerk
2 weeks ago
Melbourne, Victoria, Australia The Royal Melbourne Hospital Full timeLocation: Melbourne | Northern MetropolitanJob type: Full timeOrganisation: The Royal Melbourne HospitalSalary: Salary not specifiedOccupation: Administration/SecretarialReference: 70875Elective Booking Clerk- Multiple opportunities available:- Permanent Full Time 80 hours per fortnight with monthly accrued day off:- Fixed term 48hrs per fortnight...
-
Medical Oncology AT
2 weeks ago
Melbourne, Victoria, Australia JPS Medical Full timeThe RoleSeeking applications from qualified individuals for the role of a second Medical Oncology Advanced Trainee.The LocationSituated as the largest hub in Western Victoria and the fastest-growing inland urban center in the state, this city earned the accolade of Australia's most liveable in 2020. Recognised for its excellent educational institutions,...
-
Elective Booking Clerk
2 weeks ago
Melbourne, Victoria, Australia The Royal Melbourne Hospital Full timeReference Number Position Title- Elective Booking Clerk- Location- The Royal Melbourne Hospital - City & Royal Park Campus- Award- Admin Officers [10]- Advertisement textElective Booking Clerical Coordinator- Supporting the elective surgical program at Royal Melbourne Hospital:The elective surgery department manages a large and varied patient cohort:-...
-
New Theatre Booking Clerk
2 weeks ago
Melbourne, Victoria, Australia Northpark Private Hospital Full timePart-time role, 22.5 hours per week:- Supportive Management Team:- Data entry and administration dutiesNorthpark Private Hospital is looking for a theatre bookings clerk to join their theatre team on a permanent part-time basis.Why Healthscope?When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation...
-
Resident Medical Officer/hmo
2 weeks ago
Melbourne, Victoria, Australia UEXCEL MEDICAL RECRUITMENT Full timeExcellent supportive team Clinical year UK junior doctors welcome to apply_UExcel Medical Recruitment _are currently recruiting doctors with general or provisional registration for a Victorian Hospital, 1.5 hours from Melbourne CBD.**_Hospital Medical Officer - General Stream_Classification: PGY2 and aboveSalary: as per Doctors In Training Enterprise...