Manager - Booking Office

2 weeks ago

Melbourne, Victoria, Australia The Royal Women's Hospital Full time

Location:
Melbourne | Northern Metropolitan

Job type:
Full time

Organisation:
The Royal Women's Hospital

Salary:
Salary not specified

Occupation:
Administration/Secretarial, Communications, Marketing and Media, Finance, Human Resources, IT and Telecommunications, Information Management, Nursing

Reference: 24992

Elective Surgery Access Manager - Bookings Office

  • Fixed term position (12 months parental leave relief)
  • Fulltime hours (38 hours per week + ADO)


The Royal Women's Hospital is Australia's first and largest specialist hospital dedicated to improving the health and wellbeing of newborns and women of all ages.

To join the Women's is to be instrumental in forging progress towards health equity for women from ground-breaking research through to the bedside delivery of multi-disciplinary clinical care.


The Women's offers treatment for all gynaecological conditions and is a tertiary referral centre for women with chronic pelvic pain, issues related to menopause, pelvic floor and other urogynaecological problems, and terminations of pregnancy.


Creating exceptional experiences is at the heart of everything we do for our patients, their families, and our people across our specialised services within maternity, neonatal and women's health.

The Elective Surgery Access Manager is responsible for the leadership and management of the Elective Surgery Bookings Office.

The Bookings Office is responsible for providing the elective surgery waiting list management services to the Women's Hospital in Parkville and the Women's at Sandringham and is part of the Perioperative Services team.


Your contribution

Your duties will include (but are not limited to) the following:

  • Provide Strategic and Corporate Direction to Waiting List management in accordance with The Royal Women's Hospital Health Service Agreement, Statement of Priorities and Strategic Plan.
  • Review, develop and implement strategies in which elective surgery waiting list practices may best provide an efficient service
  • Lead the bookings team in a positive culture workplace and achieving both Unit and Hospital goals
  • Forecast admissions and plan for elective surgery activity to achieve KPI's
  • All internal HR coordination within the Bookings Office, recruitment and retention, leave management and orientation of new staff.
  • Maintain a high level of professionalism by communicating effectively and in a timely manner with staff.
  • Participate and support staff in the conduction of agreed audits, data collection and documentation for accreditation processes and seek to continually improve standards and outcomes.

About you
To be successful within this role you will need to have:

  • AHPRA registration as a registered nurse
  • Recent clinical management / leadership experience
  • Extensive knowledge of Elective Surgery Information Systems (ESIS) reporting and DHHS elective surgery policies & manuals.

Our offering


When you join the Women's you unite with talented people who share your purpose and unwavering determination to advance health outcomes for all women.

You will find a workplace that is collaborative, progressive and passionate about learning and working together in multi-disciplinary teams to ensure you find the_ exceptional _in your everyday.

We are proudly Breastfeeding Association accredited.

The Women's is committed to gender equity principles and our people have an awareness of and sensitive approach to violence against women/family violence matters.


Ready to make the move?

COVID-19 Vaccination Requirement


Please be aware that in line with the Health Minister's Covid-19 Mandatory Vaccination Order, all workers at the Women's regardless of role, will be required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption.


Influenza Vaccination Requirement


In line with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, some health care workers are now required to have their flu vaccination to work in health care.


As this role fits into category A or B of the Victorian Health Department's risk ratings, applicants will be required to have been vaccinated against influenza.

Evidence of vaccination is required

All applicants will be required to provide acceptable evidence of their vaccination status.

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