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Language Services Booking Officer

3 months ago

Melbourne, Victoria, Australia Alfred Health Full time

Alfred Health
Alfred Health is a leader in health care delivery, improvement, research and education.

We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.


Permanent Position

Full-time at 80 hours per fortnight including Accrued Day Off (Part-Time Negotiable)

Managers and Administrative Worker Grade 1 Classification ($62,826.40)

The Alfred Location

Great staff benefits

The Department
The Language Services Department operates in accordance with the purpose and beliefs of Alfred Health. A focus on supporting patient-centred care is a primary goal of the Department.

Language Services aims to facilitate the engagement of patients in the care process through the provision of language interpretation and translation of health information.

Under the direction of the Team Leader of Language Services, the following services are provided:

  • Face-to-face interpreting, video-interpreting and telephone interpreting by Alfred Health employed interpreters or external agencies,
  • Translations (Alfred Health)
  • Training and Education (Alfred Health)

The Role


The Booking Clerk is responsible for coordinating service delivery via the centralised computer booking system for Alfred Health interpreter requests.

Coordination of requests is needed to ensure optimal coverage throughout Alfred Health clinical programs (The Alfred, Sandringham and Caulfield Hospitals, satellite services and home-based care).

Your reward is to work in a collaborative multicultural environment, providing you with opportunities for ongoing training and development.

Skills and Qualifications Required

  • Administrative and reception experience within a customer service environment
  • Strong interpersonal and communication skills with an ability to interact with people at various levels is essential
  • Welldeveloped administrative, reception and telephone skills
  • Excellent time management and work prioritisation skills.
  • Knowledge and understanding of confidentiality and privacy legislation.
  • Capacity to understand and adhere to organisational policies and guidelines.

Staff Benefits

  • You will work in a supportive team
  • Salary Packaging
  • Discounted Health Insurance
  • Onsite Gym (Alfred Hospital)

Please send enquiries to Gemma Duffield - Language Services Team Leader on

Applications close Wednesday, 16 August 2023


Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.

Applications from Aboriginal and Torres Strait Islanders are encouraged.


In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption.

Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department's risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

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