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Claims Specialist
2 weeks ago
A new role = A new way to win together:
You belong at Coles Group where we look ahead, have a plan, and are up for the challenge. We learn and grow by taking career-defining opportunities and this one may just be your next.
About the team
Coles Group Insurance protects our team members, customers and business. We work across a variety of areas, from workers compensation to property insurance to public liability insurance. Our team offers strategic advice that guides decision making and helps our Group achieve its business outcomes.
As a national team, Coles Group Team Cover engages and collaborates across the entire Coles family to minimise the impact of workplace injury and help ensure our Team Members come home safely every day.
In unfortunate cases of workplace accident or injury, we seek to support our Team Members, so they can concentrate on recovering and come back to work as soon as possible.
About the role
As the
Claims Specialist - Workers Compensation, you'll report to the Claims Management Team Leader, you will be responsible for managing part of the portfolio of Victoria workers compensation claims.
You'll also:
- Manage a portfolio of workers compensation claims in accordance with state laws and policies to reduce the impact of workplace injury whilst ensuring that Injured Team Members receive their correct entitlements and are aware of their rights and responsibilities.
- Facilitate quick resolution of workers compensation claims with a strong focus on engagement between injured team members and the business to bring about understanding, collaboration and continuous improvement in claims management
- Coordinate and manage external service providers and gather information from internal stakeholders to effectively manage the claim
About you and your skills
To be successful in this position you'll have a strong understanding of customer service and experience interfacing into customers in difficult situations and ideally some claims management experience of 2-4 years, preferably in workers compensation
You'll also need:
- A qualification or certification in a health or businessrelated field (highly desirable
- Basic understanding of workers compensation claim management
- Excellent written and verbal communication skills
- Microsoft Office suite of products
- Electronic Information Management systems
- Claims Management Information systems
Safer together
Job ID: 75048
Employment Type:
Fixed Term
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