Eligibility Officer

7 days ago

Melbourne, Victoria, Australia DXC Technology Full time

About the Role


The Eligibility Officer will be required to make decisions on whether to accept, or reject claims, and transition claims to appropriate Case Managers for ongoing management.

The role will also calculate PIAWE, advise Dispute Resolutions Managers for rationale for original decisions and identify the recovery potential of claims.

Your strength in technical knowledge of the relevant legislation and resilience to achieve business and Worksafe objectives, through utilisation of your analytical and communication capability will see your success in this position.


To be successful in this role you will have‎:‎

  • Problem solving and decision making
  • Work management attention to detail, organisational and planning skills
  • Communication written and verbal
  • Resilience and perseverance
  • Strong customer service focus
  • Negotiation and influencing
  • Continuous improvement and initiative

Required Expertise

  • 2 years or more experience in initial claims assessment (Case Manager), or 1 year or more in a paralegal or legal assistant position
  • Strong working knowledge of _Workplace Injury Rehabilitation & Compensation Act 2013_ and associated Regulations, and/or a Legal Qualification
  • WorkCover scheme
  • Teamwork
  • Flexibility and ability to adapt to change
  • Concern for others
  • Ability to follow rules and regulations


 Computer skills
  • Microsoft Office (Word, Excel, Outlook)
  • Intermediate to advanced knowledge of ACCtion and Novus, or similar case management system

About DXC
DXC provides policy and claims management services to government and organisations across Australia. Previously known as Xchanging, we support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service.

DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.


At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most.


Flexible working arrangements
Our 'people first' mindset offers the ultimate in work flexibility.

We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer services.

We tailor working arrangements which work for our people.

Employee Benefits


As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

Some of these include;

  • Extensive resources to support your onboarding and continual development including DXC University
  • DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with realtime reward and recognition
  • We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
  • More time to do the things you love with flexible leave options, including purchased leave
  • Take time to give back with charitable and emergency services volunteer days
  • Wellbeing matters to us and our Employee Assistance Program is there to support you and your family
  • And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts
DXC Integrated Services is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair.

We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

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