Recovery & Settlements Consultant

1 week ago

Melbourne, Victoria, Australia Suncorp Group Full time

Join our dynamic team at Suncorp as a Recovery and Settlements Consultant

In this role, you will have the exciting opportunity to manage a diverse portfolio of claims for our consumer brands. Your responsibilities will include ensuring accurate estimates, skillful negotiation for maximum recovery and settlement savings, all while prioritizing exceptional customer service. Be a part of our team where your passion and skills can make a real difference

What you'll do:

  • Collaborate effectively with the team to achieve organisational goals.
  • Exhibit professional workplace conduct and fulfill additional responsibilities as needed.
  • Efficiently oversee the recovery and settlement process for assigned workflow.
  • Ensure compliance with workplace policies such as Equal Opportunity, Enterprise Agreement, Code of Conduct, and OH&S.
  • Adhere to National Process Guidelines for Recoveries, Settlements, and claims management.
  • Make timely decisions aligned with business values and team objectives.
  • Demonstrate a clear understanding of authority limits and company protocols.
  • Operate within designated authority levels and provide recommendations when necessary.
  • Meet or exceed performance metrics for document handling and phone interactions.
  • Ensure accurate processing of all transactions.
  • Proactively manage risks on a daily basis by strictly following company processes and procedures, fostering a culture that prioritises risk management.
  • Address customer inquiries related to existing insurance claims.
  • Resolve complaints professionally, aiming for mutually beneficial outcomes.

What you'll bring:

  • Completion of Secondary School Certificate (Mandatory)
  • ANZIIF Qualifications (desired, but not essential)
  • Minimum 12 months of experience in Insurance Claims or a related field
  • Strong customer service skills & attention to detail
  • Proficiency in data analysis and decision-making
  • Ability to work autonomously and manage multiple projects simultaneously
  • Conflict resolution & negotiation skills
  • Excellent verbal and written communication skills
  • Self-motivated with a drive for results
  • Supportive team player
  • Ability to identify improvement opportunities
  • Understanding or willingness to acquire knowledge of Insurance Contracts Act, GI Code of Practice, road rules, liability determination, and claims processes
  • Familiarity with Suncorp's internal dispute resolution process and ability to initiate when necessary

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

  • Employee rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths.
  • Employee discounts - We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
  • Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
  • Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
  • Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you'll love working with us

Whether we're helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear – to deliver banking that's good for our customers, our people and the world.

We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak – while making a meaningful impact for our customers and their communities

Chase the sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.

Important note: In July 2022, Suncorp announced to the market that it had entered into an agreement to sell the Suncorp Bank business to Australia and New Zealand Banking Group Limited (ANZ) (the Sale). The Sale remains subject to regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals for the Sale are received, this role will transition to Suncorp-Metway Limited (SML) which will become part of the ANZ corporate group.

By applying for this role, you agree that Suncorp may provide your application details (which may include your personal information) to ANZ if/when the Sale is finalised if (a) the recruitment process is still underway, or (b) your application for this role is successful. You also acknowledge that if/when the Sale is finalised ANZ may conduct pre-employment screening checks as part of their profile process. Please see the Applicant Privacy Statement for more detail.

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