Claims Development Manager
2 weeks ago
BE THE DIFFERENCE
At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us.
Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives.
And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.The opportunity:
This role can be either Sydney or Melbourne based, and you will deliver on AIA's purpose, vision and strategy by developing and overseeing AIA's claims guidelines and philosophy.
To do this successfully you will:
- Manage quality control of claims through formal reviews providing written analysis and trend reporting to senior management.
- Manage claims delegations of authority including authority limit increases.
- Develop and keep up to date claims guidelines and standards to ensure consistency with the AIA Australia Claims Philosophy and that any changes are within AIA Group's Standards.
- Ensure claims staff are informed and trained on new and updated guidelines, standards and the Philosophy.
- Responsible for the engagement of key external stakeholders (including reinsurers, consultants) to proactively drive improvements within the claims area.
- Act as a consultant and provide advice to claims staff on technical matters.
- Undertake due diligence on new and revised product terms and offerings.
- Provide technical input and undertake due diligence on technical claims related training content.
- Demonstrated success and at least 5 years' experience in a Life Insurance Retail and/or Group Claims assessment role.
- Excellent understanding of the key drivers of a Life Insurance claims department.
- High level knowledge of product, medical, system and legislation/regulations impacting the life insurance industry.
- Strong computer skills (including Excel, MS Project, PowerPoint)
- Data analysis and reporting ability in the context of Life Insurance Claims
Why choose AIA:
At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone's life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangements
Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality - the world's leading science-backed wellbeing programme - we've started a movement to make Australia the healthiest, best protected nation in the world.
As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
AIA is different. Are you?
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