Whatever Whenever Agent
7 days ago
Job Description:
Job Number
Job Category Rooms & Guest Services Operations
Location W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your authenticity is celebrated.
W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
CURATING ORIGINALITY TAKES TALENT
W Brisbane located at 81 N Quay, Brisbane City QLD 4000 is hiring a Whatever Whenever Agent
Responsibilities include:
answering, recording, logging, and processing all guest calls, requests, questions, or concerns. Operate telephone switchboard station.
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
Advise guest of any messages received.Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.Areas of responsibility comprise of:
following all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
MI CAREERS SOCIAL MEDIA ACCOUNTS
Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram
CTA TO LEARN MORE
DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.
-
Whatever Whenever Agent
1 week ago
Brisbane, Queensland, Australia Marriott International Full timeExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. CURATING ORIGINALITY TAKES TALENT W Brisbane located at 81 N Quay, Brisbane City QLD 4000 is hiring a Whatever/Whenever Agent. As...
-
Whatever Whenever Agent
3 weeks ago
Brisbane, Queensland, Australia Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, Queensland, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination...
-
Whatever Whenever Agent
1 month ago
Brisbane, Queensland, Australia Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, Queensland, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination...
-
Whatever Whenever Agent
7 days ago
Brisbane, Queensland, Australia Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your...
-
Whatever Whenever Agent
1 week ago
Brisbane, Queensland, Australia Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your...
-
Whatever/whenever Agent
1 week ago
Brisbane, Queensland, Australia Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementW DOESN'T RECRUIT EMPLOYEES,WE CAST TALENTBoldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head....
-
Whatever/whenever Agent
7 days ago
Brisbane, Queensland, Australia Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementW DOESN'T RECRUIT EMPLOYEES,WE CAST TALENTBoldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head....
-
Whatever/whenever Agent
1 week ago
Brisbane, Queensland, Australia Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination...
-
Whatever/whenever Team Leader
7 days ago
Brisbane, Queensland, Australia Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your...
-
Whatever Whenever Supervisor
7 days ago
Brisbane, Queensland, Australia W Hotels Full timeJob Description:Job Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementNATURAL TALENTExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is...
-
Welcome Desk Agent
7 days ago
Brisbane, Queensland, Australia Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your...
-
Welcome Desk Agent
3 weeks ago
Brisbane, Queensland, Australia Marriott Full timeJob NumberJob Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, Queensland, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementNATURAL TALENTDiscover an exciting opportunity at W Hotels where your unique talents are highly valued. At W Hotels, we foster a work environment that ignites...
-
Welcome Desk Agent
1 month ago
Brisbane, Queensland, Australia Marriott Full timeJob NumberJob Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, Queensland, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementNATURAL TALENTDiscover an exciting opportunity at W Hotels where your unique talents are highly valued. At W Hotels, we foster a work environment that ignites...
-
Welcome Desk Agent
1 week ago
Brisbane, Queensland, Australia Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementNATURAL TALENTExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed...
-
Reservations Agent
1 week ago
Brisbane, Queensland, Australia Marriott International, Inc Full timeJob Number Job Category ReservationsLocation W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and...
-
Welcome Desk Agent
1 week ago
Brisbane, Queensland, Australia Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementW DOESN'T RECRUIT EMPLOYEES, WE CAST TALENTBoldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head....
-
Welcome Desk Agent
1 week ago
Brisbane, Queensland, Australia Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***W DOESN'T RECRUIT EMPLOYEES, WE CAST TALENTBoldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its...
-
Beverage & Food Reservations Agent
1 week ago
Brisbane, Queensland, Australia Marriott International, Inc Full timeJob Number Job Category ReservationsLocation W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type....
-
Moonlight Welcome Desk Agent
7 days ago
Brisbane, Queensland, Australia W Hotels Full timeJob Description:Job Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementNATURAL TALENTExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is...
-
Guest Service Agent
7 days ago
Brisbane, Queensland, Australia Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***COMPANYThe more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. At Westin...