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Reservations Agent

3 months ago

Brisbane, Queensland, Australia Marriott International, Inc Full time

Job Number

Job Category Reservations

Location W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Explore an exciting new career path at W Hotels where your natural talent is celebrated.

W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.


CURATING ORIGINALITY TAKES TALENT
W Brisbane located at 81 North Quay, Brisbane City is hiring a Reservations Agent.

You will play an integral role in giving guests efficient service and recognition whether this be directly with the guest or liaising between third party booking services.


Responsibilities include but are not limited to:

  • Anticipate guest accommodation requirements and offer prompt and efficient service;
  • Monitor and complete reports on a daily basis, which indicate both productivity of reservations and room night production;
  • Manage Room Type availability and inventory on a daily basis;
  • Communicate any events or issues that may have a direct affect to hotels operations and profitability;
  • Maintain and update Hotel PMS to accurately track account productivity and regular guest activity;
  • Be proactive in making suggestions for the increased room revenue and room night production;
  • Monitor no shows and ensure that details are correct so there is as little inconvenience caused to the guest;
  • Create and maintain a team environment including all Front Office Talent, ensuring that they are trained in the Reservations process.

BENEFITS

  • The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International.
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program
  • Dry cleaning on work clothes
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences.

A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.

Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.


Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.