Customer Service

3 weeks ago

Sydney, New South Wales, Australia New Vision Psychology Full time

New Vision Psychology is a busy private psychology practice looking for a highly reliable and compassionate
Medical Receptionist / Customer Care Specialist to join our head office in the CBD.


A key component of this role is providing exceptional customer service while managing high volumes of phone calls and complex enquiries.

We are looking for someone who has had experience in a busy call centre or as a health receptionist.

In this role, you will:

  • Be the first point of contact for our customers; answer complex mental health service phone enquires
  • Support clients by understanding their specific needs and matching them with the most suitable psychologist
  • Understand our psychologists' therapeutic styles to place clients with the right practitioners
  • Take client bookings and schedule appointments
  • Liaise with psychologists, doctors and psychiatrists to facilitate referrals
  • Provide support to our team of 30+ psychologists
  • Perform general administrative duties

What we're looking for:

  • Minimum of 3 years' experience in a busy call centre or in a medical reception role
  • Exceptional communication skills and professional phone manner
  • Proactive approach to workplace tasks; ability to work independently
  • Multitasking skills; ability to handle high volumes of client enquiries and complex situations
  • Highly reliable and with excellent personal and work ethics
  • Ability to follow procedures and instructions
  • High attention to detail and strong organisational skills
  • Strong problem solving skills
  • Excellent spelling and grammar skills
  • Strong typing and computer skills; ability to learn new systems
  • Ability to work in a team environment; strong interpersonal skills
  • Eager to learn and expand your skill sets
  • Desired but not essential: Ability to speak Mandarin and/or Cantonese

What we offer:

  • Learn about psychology and make an impact in people's lives
  • Join a friendly team of dedicated and collaborative professionals
  • Receive extensive training and ongoing guidance from industry experts
  • Dynamic and interesting role you'll never get bored
  • Develop your communication and problems solving skills
  • Fulltime support for any difficult matters or complex issues
  • Career stability stay with us for the longterm
  • Convenient CBD location between Wynyard and Martin Place
  • Warm and downtoearth workplace with a coffee machine and unlimited snacks

Our culture


New Vision Psychology is a reputable practice that has been around for 14 years, and we have solid training structures in place to ensure your success.

You will be joining a dynamic and collaborative team of 6. You'll work directly with our clinical directors who are easily accessible and lead with compassion. If you're a reliable person with a strong sense of responsibility, you'll fit in perfectly

Hours:
Monday to Friday 8:30am - 5:00pm** (Lunch 12pm - 1pm)

Start Date:
Third week of January 2024

Job Types:
Full-time, Permanent

Salary:
$66,000.00 per year

Schedule:

  • Monday to Friday
  • Weekend availability

Experience:

- customer service: 3 years (preferred)
- call centre or medical reception: 3 years (preferred)

Work Authorisation:

  • Australia (required)

Work Location:
In person

Application Deadline: 27/11/2023

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