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IT Desktop Support Technician

3 months ago


Melbourne, Victoria, Australia Tesla Full time
What to Expect

What You'll Do

  • Supports Windows and MAC. Diagnoses and troubleshoots computer and general network issues
  • Provide timely resolution of end user problems as per SLA
  • Provide support for field personnel remote communications and connectivity
  • Basic administration of phone systems
  • Exercise independent judgment consistent with department guidelines\standards
  • Organize and prioritize workflow and to meet established timeframes
  • Maintain updated knowledge of policies, procedures, products and activities of the assigned area
  • Participate in on call activities and follow escalation processes
  • Provide on call rostered support coverage as required (including occasional weekends)
What You'll Bring

  • Ability to troubleshoot and resolve issues with PCs, Powerful Workstations, Laptop hardware and software both onsite and remotely
  • Knowledge of Windows and OS X environments and computer hardware and software at an intermediate or advanced level
  • Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem
  • Must have experience working with ticketbased systems for registering incidents and requests
  • Knowledge of IP networks, DNS, DHCP and experience with troubleshooting most aspects of wired and wireless configurations
  • Experience with MS SCCM/Jamf or equivalent computer imaging
  • Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services
  • Experience in Backups, Active Directory, O365, and Windows server environment
  • Prior experience with Powerautomate highly valued in this role
  • General knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels
  • Excellent oral and written communication skills and able to communicate, read, and write effectively in the English language on all levels
  • Excellent customer service skills, strong attention to details with excellent follow up
  • General understanding of server computing, networking, phone setup