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IT Support Specialist

2 months ago

Melbourne, Victoria, Australia Milestone It Full time
IT Support Technician Opportunity

Milestone IT is seeking an experienced IT Support Technician to join our team. As a key member of our IT team, you will provide high-level support to users both on and off-site.

Key Responsibilities:
  • Provide hands-on hardware and software support for Active Directory, operating system builds, and troubleshooting.
  • Offer face-to-face support and occasional on-field support.
  • Manage tickets raised by the service ticketing system.
  • Install, move, add, and change equipment and software.
  • Maintain the Client's Network.
  • Perform proactive and reactive troubleshooting to identify potential problems.
  • Provide reports as requested by management or the customer.
  • Use remote software tools to monitor all devices.
Requirements:
  • Minimum of 1-2 years experience performing level 1/2 support.
  • Detailed knowledge and experience of Microsoft Office Suite.
  • Detailed knowledge of various desktop and server operating systems.
  • Friendly, welcoming, and professional with good telephone manners.
  • Well-presented, hardworking, and enjoys working in a team.
  • Great written and verbal communication skills.
  • Ability to work well independently and productively within a small team environment.