Property Repairs Claims Administrator

1 week ago

Brisbane, Queensland, Australia Allianz Partners Full time

Role purpose:

To manage Insurance Repair claims and ensure our Builders and Trades meet required claim KPI's including timelines, cost, customer service and scope accuracy.

The key focus of the team is Performance, Relationship between the building/ trade partners and Allianz Partners.

Key Responsibilities include:

Client Accountabilities:

  • To ensure the highest standard in all contacts and interactions with the Internal and External stakeholders (written / phone / face to face).
  • Handle and resolve complaints in a professional manner whilst striving for a win / win outcome. Outcome to be achieved whilst demonstrating the Allianz People Attributes.
  • Provide quality follow through and excellence in service in all dealings with customers and client companies.
  • Actively engage in Work Health and Safety activities to ensure our network act in line with the AzP & Client WHS expectations.
  • Review and manage builder performance at a high level to drive KPI improvement and cost management via data driven approaches.

Financial Accountabilities- To monitor repair costs and identify opportunities to drive down repair costs.- Ensure relevant costs are paid and client billed correctly.- Ensure correct handling of claims via process oversight to minimize risk of Operational loss.- These outcomes are to be achieved whilst demonstrating the Allianz People Attributes

Culture:

  • Our culture underpins who we are as an organisation, how we do business and how we interact with the wider community.
  • As a Senior Claims Administrator within this business, you must continue to act as a role model with the below values underpinning your decision and actions.

Repair Management:

  • Monitor claims having regard to the validity of the claim, the circumstances surrounding the claim and cost containment.
  • Coach builders in report writing and required documentation.
  • Ensure Builders meet the required service levels and claims are finalised as quickly as possible.
  • Ensure that cost savings are implemented in all appropriate situations.
  • Provide regular reports on provider performance, and follow these up with performance management actions where standards are not being met.
  • Review and validate Scopes and costs associated with claims to ensure they are representative of the work, and meet required standards.

Management of Workload:

  • Provide honest and fair assessment of status of workload to management.
  • Be prepared to be agile in a dynamic environment.
  • Utilise highly refined time management skills.
  • Manage own workload while supporting administrative team with escalations or issues as they arise.


Property Claims experience.- Demonstrate strong customer focus, and possess the energy and tenacity required to succeed in a rewarding and challenging environment.- Provides superior customer service to both internal and external customers.


Problem Solving and Decision Making Skills:

  • Able to make decisions swiftly and put decisions into practical use.
  • Strong understanding of data management, with ability to use data to frame and direct performance improvement.

Communication Skills:

  • Ability to communicate, influence and build effective relationships at all levels of the business.
  • Background in property Claims management and desktop assessing is advantageous.
  • Understanding of ability manage WHS requirements in the building industry.
  • An intuitive thinker able to adapt and tailor communications to appropriate audiences
  • Proven written and verbal communication skills.

Professional Approach:

  • Proven high level of professionalism, maturity and candour in daily work ethic.
  • Demonstrated ability to deliver results in a highpressure environment.
  • Demonstrated ability to work under pressure including the ability to achieve outcomes, prioritise work, meet deadlines, retain personal motivation and tolerance.
  • Professional presentation.


Ability to work autonomously and within a team- Demonstrated ability to operate autonomously using initiative, sound reasoning, listening and decision-making skills.- Proven ability to work effectively as part of a team.- Ability to work in a co-operative manner with other team members and departments, both as a point of escalation, and with leadership.- Works within a team environment, treating all team members with care and respect and assisting other team members as needed.- Encourage and support new team members.- Be prepared to assist other members of the organisation as required or requested.- To work within a team structure in achieving key performance indicators and objectives, and to be highly focused in achieving these.

44551 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Job Level:

Professional

Location:

  • Brisbane, QLD, AU, 4000
    Area of Expertise:
Customer Services & Claims

Unit:

Allianz Partners

Employing Entity:

AWP Australia Pty Ltd

Job Type:

Full-Time

Remote Job:

Hybri

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