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Claims Coordinator

3 months ago

Brisbane, Queensland, Australia Bay Building Full time
Are you a customer service guru keen to build your knowledge of insurance?

  • Have Claims exp and want a role with career development opportunities?
  • Permanent, full time role based in our office in ACT

About the Company


Bay Building Services is a market leader when it comes to insurance building in Australia, operating offices throughout VIC, TAS, NSW, QLD, SA, WA & ACT.

For more than 30 years we have specialised in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact and malicious damage.


About the Role
The Claims Coordinator is responsible for the day to day customer service and administration of property insurance claims. You will be dealing with clients, internal staff members and customers.

A background in insurance, customer service and administration is preferred but the right work ethic will get you over the line.

We will also consider applicants located in QLD to work from our Banyo office.

The Claims Coordinator is required to:

  • Answer a large volume of incoming calls from clients, property owners and trades
  • Process new claims, arrange estimators and submit quotes while adhering to KPIs
  • Maintain ongoing communication with all stakeholders
  • Liaise with insurance companies and loss adjusters throughout the total claim life
  • Monitor incoming and outgoing correspondence
  • Update ongoing notes to Internal and Client systems
  • Prepare client documentation when required

Skills and Experience:

  • Experience in handling claims
  • Strong customer service and communication skills
  • Be results driven, striving to meet and exceed our KPI's
  • Outstanding organisational, planning and time management skills
  • High level of computer competency

Why join us?
At Bay Building Group, we're committed to providing the support you need to get the job done. We believe great teams do great work.

In addition to joining a high performing team, you will also have:

  • Flexibility considered with WFH options
  • Great discounts at JB HI-FI
  • Paid parental leave upon meeting policy criteria
  • Access to 24/7 Employee Assistance Program for you and your family
  • Be part of a values driven environment