Claims Coordinator

2 weeks ago


Brisbane, Queensland, Australia Solera Full time

Job Title:
Claims Coordinator

About the Role:

Main Activities:

  • Communicate clear and accurate advice, solutions, timeframes, and claim progress to all stakeholders.
  • Review workflows and ensure appropriate task prioritization.
  • Arrange builder and specialist assessments on property claims.
  • Review builder reports, quotes, and Statements of Work (SOW) submissions
  • Monitor supplier KPI's
  • Ensure quality service delivery.
  • Update internal/external systems with accurate and timely documentation of all claim related activities.
  • Handle escalated calls and customer complaints, escalating to appropriate technical resources when necessary.

What You'll Bring:

  • 13 years of experience and proven abilities in previous Property Claim Coordination roles.
  • Selfmotivation and customer orientation with excellent interpersonal skills.
  • Effective time and project management skills.
  • Ability to make responsible and effective decisions and communicate efficiently both written and verbally.
  • Capability to meet targets and handle a highpressure environment.
  • Resultsdriven, striving to meet and exceed our KPI's.
  • Applicants with insurance assessing and/or insurance repair, restoration, building trades backgrounds are highly desirable. A Builders License or other Building Qualifications will also be highly regarded.

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