Home Repairs

2 weeks ago

Brisbane, Queensland, Australia Allianz Partners Full time

Location:
Brisbane, Australia

What you do:

To manage Insurance Repair claims and ensure our Builders and Trades meet required claim KPI's including timelines, cost, customer service and scope accuracy.

The key focus of the Team Leader Role is support the Claims adminisitration team in improving Performance and oversight in this line of business.


What you bring to this role:
Our employees play an integral part in our success as a business.

We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.


Client Accountabilities:

  • To ensure the highest standard in all contacts and interactions with the Internal and External stakeholders (written / phone / face to face).
  • Handle and resolve complaints in a professional manner whilst striving for a win / win outcome. Outcome to be achieved whilst demonstrating the Allianz People Attributes.
  • Provide quality follow through and excellence in service in all dealings with customers and client companies.
  • Actively engage in Work Health and Safety activities to ensure our network act in line with the AzP & Client WHS expectations.
  • Review and manage builder performance at a high level to drive KPI improvement and cost management via data driven approaches.

Financial Accountabilities

  • To monitor repair costs and identify opportunities to drive down repair costs.
  • Ensure relevant costs are paid and client billed correctly.
  • Ensure correct handling of claims via process oversight to minimize risk of Operational loss.

Repair Management:

  • Support the administrative team in monitoring claims with regard to the validity of the claim, the circumstances surrounding the claim and cost containment.
  • Coach builders in report writing and required documentation.
  • Ensure Builders meet the required service levels and claims are finalised as quickly as possible.
  • Ensure that cost savings are implemented in all appropriate situations.
  • Provide regular reports on provider performance, and follow these up with performance management actions where standards are not being met, along with administrative team performance and progress.

Property Claims experience.

  • Demonstrate strong customer focus, and possess the energy and tenacity required to succeed in a rewarding and challenging environment.
  • Provides superior customer service to both internal and external customers.

Problem Solving and Decision Making Skills:

  • Able to make decisions swiftly and put decisions into practical use.
  • Strong understanding of data management, with ability to use data to frame and direct performance improvement.

Communication Skills:

  • Ability to communicate, influence and build effective relationships at all levels of the business.
  • Background in property Claims management and desktop assessing is advantageous.
  • Understanding of ability manage WHS requirements in the building industry.
  • An intuitive thinker able to adapt and tailor communications to appropriate audiences
  • Proven written and verbal communication skills.

Professional Approach:

  • Proven high level of professionalism, maturity and candour in daily work ethic.
  • Demonstrated ability to deliver results in a highpressure environment.
  • Demonstrated ability to work under pressure including the ability to achieve outcomes, prioritise work, meet deadlines, retain personal motivation and tolerance.
  • Professional presentation.

Ability to build a collaborative team:

  • Demonstrated ability to operate autonomously using initiative, sound reasoning, listening and decision-making skills.
  • Proven ability to work effectively as part of a team, while building up team members.
  • Ability to work in a cooperative manner with other team members and departments, both as a point of escalation, and with leadership.
  • Works within a team environment, treating all team members with care and respect and assisting other team members as needed.
"Diversity and inclusion are strongly supported at Allianz Partners Australia. People of all nationalities, gender identities and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples are strongly encouraged to apply."

36298 | Procurement | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Job Level:

Professional

Location:

  • Brisbane, QLD, AU, 4000
    Area of Expertise:
Procurement

Unit:

Allianz Partners

Employing Entity:

AWP Australia Pty Ltd

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

36298

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