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Property Repair Case Manager
3 months ago
About the Opportunity
The opportunity will involve managing a portfolio of claims (end-to-end) and will require strong stakeholder engagement; you will be comfortable in picking up the phone and providing updates and outcomes to your key stakeholders, in relation to their claims.
Whilst we would prefer someone with insurance/claims management experience, we are open to hearing from you if you do not have a claims or insurance background; essentially, we are looking for customer service/retail/call-centre superstars who are open to learning the fundamentals of insurance (on the job) and have the mindset of building a career in insurance.
About You
You are a self-driven enthusiastic individual who is a problem solver by nature You will be an excellent communicator with a passion for continuous learning and development You'll also be a people person and can demonstrate a caring, empathetic and positive outlook. In addition, you will be thorough, analytical and be able to make rational decisions in a fast-paced environment and be happy to always go the extra mileKey Requirements
Proven experience in a similar role Exceptional listening and communication skills Proven ability to build rapport with customers and service providers Demonstrated history of taking ownership to meet customer needs with a sense of urgency Strong problem solving, resolution, negotiation and decision-making capabilities Ability to interpret complex information and respond by developing appropriate actions Demonstrated claims acumen, sound judgement and cost management awareness High standard of business English for written communication across traditional and electronic communication media Self-motivation, accountability for own achievement of required claim outcomes and own contribution to team outcomesKey Responsibilities:
Provide support and advice to customers holders with respect to their claims/projects. Request supplier appointment and detail information required to determine cause and extent of claim as well as Quoted costs for such repairs Responsible for management of assigned case load and meeting client expectations. Meet Crawford and client compliance requirements, working within Service Level Agreements (SLA's) and client service standards. Ensure the production of high quality & accurate written reports and record keeping accuracy. Ensure IT systems are utilised correctly. Liaise with customers and suppliers as required to determine repair cost, repair activity and cause of damage. Responsible for the resolution of escalated issues during a claim. Undertake client liaison and relationship building, developing close links with client operational staff, suppliers and CRD Consultants and Management. Work effectively within a team environment by assisting fellow team members, sharing information and supporting the team to achieve its targets. Maintain professional and technical knowledge through continuing education.