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Claims Assessor

3 months ago


Sydney, New South Wales, Australia AIA Full time

BE THE DIFFERENCE
At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us.

Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives.

And every one of our people has an important part role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity:


Reporting to the Claims Team Leader your role is to proactively manage claims in accordance with policy terms and conditions and, where appropriate, the Insurance Contracts Act and other relevant legislation, ensuring that the client is given a fair assessment.


To do this successfully you will:

  • Communicate effectively in writing and over the phone using effective techniques when liaising with members for positive claim outcomes.
  • Confirm, and where appropriate, substantiate claim decisions to members, Trustees and/or intermediaries as appropriate.
  • Investigate and resolve disputes
  • Previous claims assessing experience in a general or life insurance environment, or relevant experience in an allied health environment is highly desirable.
  • Proactively engage and communicate to enable a positive member experience across all touchpoints in the customer journey
  • Ability to consistently build and maintain good, positive relationships with members, clients and other key stakeholders
  • Ability to understand the importance of and then provide an excellent customer/client experience.
  • Ability to listen with understanding and empathy and identify useful information for claims assessment.

Why choose AIA:
At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.

  • Access our training and development to build on your current skills
  • Career development through internal mobility opportunities
  • Work for a business helping millions of Australians and make a difference to someone's life everyday
  • Access additional leave days a year to recharge and refresh yourself
  • Enjoy wonderful Health and Wellbeing initiatives that support you
  • Work with supportive and inclusive managers
  • Flexible working arrangement
At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians.

Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality - the world's leading science-backed wellbeing programme - we've started a movement to make Australia the healthiest, best protected nation in the world.


As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives.

AIA is different. Are you?