Claims Specialist

4 days ago


Sydney, New South Wales, Australia ignite Full time
Unlock Your Potential as a Claims Assessor

Are you passionate about delivering exceptional customer service and guiding individuals through complex claims processes?

About the Role:

As a Claims Assessor at Ignite, you will be responsible for:
  • Providing high-quality customer service and support
  • Managing a portfolio of claims with varying levels of complexity
  • Investigating claims and developing accurate assessments and strategies
  • Processing administrative tasks and maintaining exceptional stakeholder relationships
  • Meeting key performance indicators (KPIs) throughout the account management process

What We're Looking For:

We're seeking a motivated and detail-oriented individual with:
  • Call centre or claims experience (desirable)
  • Excellent interpersonal, customer care, and communication skills
  • Self-motivation and a strong team player attitude
  • Attention to detail and ability to maintain file integrity and compliance
  • Excellent computing and literacy skills
  • Ability to listen actively and empathetically, identifying useful information for claims assessment
  • Proven ability to work under pressure and multitask effectively in a fast-paced environment

Join Our Team:

Ignite is a collaborative and growing organization that values its employees. If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply.
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