Operations Advisor

4 weeks ago

Melbourne, Australia Slater and Gordon Full time

Operations Advisor | Work + Road

Slater + Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including an extra week of annual leave, 18 weeks paid parental leave, extra-long service leave together with various ongoing learning and professional development opportunities.

Covered by our Enterprise Agreement, this position will also enjoy access to additional paid service leave, a confirmed 1 July salary increase, an annual wellness reimbursement, career development opportunities, and much more.

Acknowledgement of Country

S+G acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.

**Diversity + Inclusion**

What are we looking for?

We are now seeking an Operations Advisor to join our Melbourne Office on a full time basis for a 12 month contract.

In this role you will provide superior planning, management and delivery of our Work + Road Operations across our Melbourne, Dandenong and Frankston offices.

The role is responsible for driving process improvements, together with:

- Manage our legal teams to ensure compliance with process procedures
- Understand, manage and control budget and cost expenditure for operations across the 3 locations
- Coordinate and manage communications and drive Operations initiatives communication plans
- Proactively manage and build strong internal and external relationships, with a major focus on collaborative working while delivering excellent customer service
- Keep things simple while driving innovation, removing blockages and anticipate and adapt to changing market and business challenges
- Work with a continuous improvement and process efficiency approach, by driving consistency and exploring opportunities to remove duplication
- Manage escalations and liaise with internal stakeholders to ensure clear communication until issue is resolved, and processes updated accordingly
- Supporting the Head of Practice with diary and travel management

What will you bring?

To be successful in this position, you will need the following skills and attributes:

- Ability to build rapport with all levels of staff as you partner with key relationships across the business to assist in the strategy and delivery of processes and procedures, some of which include: Finance, Project Teams and HR
- Superior communication skills
- Strong organisation and development skills as you manage all projects across 3 locations
- Strong technical abilities as you work across developing precedents and prepare reporting documents
- Ability to exercise judgement & resolve problems expeditiously & satisfactorily
- High attention to detail
- Ability to work autonomously as well as within a team environment

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