Welcome Duty Manager

1 week ago

Sydney, New South Wales, Australia W Hotels Full time

Job Description:

Job Number

Job Category Rooms & Guest Services Operations

Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your authenticity is celebrated.

W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.


W Sydney, opening in Darling Harbour in October 2023, is now casting for Duty Managers to lead our hotel operations and guest services team.

Reporting to the Welcome Manager this integral role provides a high level of service to guests experience and presents an amazing opportunity to play a key role in the pre-opening efforts of the world's largest W Hotel, with 585 rooms, suites and studios.


If you are passionate and charismatic, have outstanding communication skills, zealous about creating a memorable and welcoming atmosphere for customers, strive to provide personalized and attentive service that exceeds guests expectations then this exciting role is for you.


Overall, the Duty Manager should be able to balance the needs of their team, their guests, and the business itself, while maintaining a focus on excellence and continuous improvement.

This requires strong organizational, communication, and leadership skills, as well as a deep local understanding of the guest journey.

JOB SUMMARY
Based at the Welcome Desk but responsible for managing and supervising all operational areas of the Hotel.

Drives W's Whatever Whenever culture, Bonvoy loyalty program, VIP guests, groups in house, training and development of talent and supports operations at the Welcome Desk.

Experience with Opera PMS is desirable.

As an integral part of the Rooms management team, directs and works with all areas of the Hotel's Talent and department heads.

Strives to continually improve guest and talent satisfaction and maximize the guest satisfaction of the department. Will work a rotating weekly roster and supports the Moonlight Duty Manager off on a rotating basis. A current Responsible Service of Alcohol certificate and full New South Wales Drivers License is required. A First Aid Certificate is desirable.

LIFE WITH THE WORKS
We believe in the power of people. They are both our foundation and our inspiration.

As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities.

This isn't work with a side of life. This is - Life. With the Works.

BENEFITS
Incentives

Milestone Recognition

Sabbatical Leave

Leave Portability

Love Learning

Enhanced Super

Career Growth

Bonvoy Eligibility

Overall Wellbeing

Private Health Insurance

Flexible Working

Birthday Leave

  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set.

Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.

W guests soak it in and live each day with a mantra:
Detox.
Retox.
Repeat.

If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

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