Manager On Duty

2 weeks ago


Sydney, New South Wales, Australia InterContinental Full time
We like to lead from the front.

So, we're looking for a Manager on Duty who sets their own high standards across everything from cleanliness to productivity.

You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions

Every day is different at IHG, but you'll mostly be:

  • Leading the way
  • managing guest experiences, team performance and hotel operations
  • Prioritising workload and ensuring your team deliver authentic, memorable experiences
  • Developing your team's skills to drive results that positively impact on hotel performance
  • Having authentic conversations with guests to resolve issues, queries or concerns
  • Being first point of contact for any critical emergency situations

What we need from you:

  • 2 years' front desk/guest service leader experience, preferably in a luxury or boutique hotel environment
  • Excellent communication, problem solving, reasoning and motivational skills guests will come to you with concerns as well as compliments, so you'll be easy to talk to
  • You'll be able to spend long periods standing in the front desk area, walking throughout the hotel and occasional lifting of heavy items
  • Working knowledge of hotel property management systems like Opera is essential
  • Flexibility night, weekend and holiday shifts are all part of the job
  • A current driver's license is beneficial too

What you can expect from us:
In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that supports you throughout your IHG career journey

  • Paid Birthday Leave
  • Enhanced parental leave program
  • Flexible work options
  • Proactive paid wellness and mental health days
  • Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
  • An immense colleague discounts platform for all your favourite brands and retailers


Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.


Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives

We are proud to be InterContinental Sydney Double Bay and we know you will be too. Join us and you'll become part of our ever-growing global family.
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