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Advisor
3 months ago
The Advisors key responsibilities are:
- Receive, record and document all matters (complaints) received, assessing and evaluating how best to respond to and manage the matter, and what possible risk factors are involved. Provide information and advice to callers / complainants, and where appropriate refer them to suitable agencies. Provide advice and support to the Regional Manager and senior staff across regional office on complaints handling, Ministerial correspondence, and data, planning and performance. Provide high level advice, support and guidance to Child Safety, Seniors and Disability Services service centre managers and their staff, and other business units responsible for responses to complaints, Ministerial and executive correspondence and data management, planning and performance. Conduct quality assurance of Ministerial and executive correspondence, ensuring all responses comply with departmental guidelines and time frames. Maintain and promote positive working relationships within a team environment and partnerships with internal and external customers to ensure the best possible service delivery. Manage other projects as required and contribute to identifying opportunities for the continuous improvement of service delivery. Adhere to Public Service values and the department's Code of Conduct and operate within the boundaries of organisational processes and legal and public policy constraints.
Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.
