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Casual Reception Officer
1 week ago
Job no: 544708
Work type:
Casual
Location:
Melbourne - Burwood
Categories:
Administration, Hospitality, Customer Service
Casual Hourly Rate:
HEW 4 Casual - $ % Superannuation
Employment Type:
Casual
Location:
Melbourne Burwood Campus
About the Role:
Deakin Residential Services (DRS) Burwood is looking to expand its casual staff pool.
Do you have shift work experience in hospitality, education, or administration?
Are you ready to work in a vibrant and lively student accommodation precinct where no two days are the same?
Can you work well under pressure juggling multiple tasks?
As a Reception Officer, you will be required to work across a variety of shifts on a 24/7 roster at the Burwood campus.
The main shifts are 07:00 - 15:00.15:00 - 23:00, and 23:00 - 07:00, with the majority of shifts on weekends, public holidays and University Shutdown Periods.
You will provide reception, administration, and program support services for Deakin Residential Services.This includes high-quality customer service to the current and future residents, families, University staff and external contractors.
The position acts as a point of contact for residents and provides information as part of the community life of the residential complex, or referral to an appropriate service.
It also assists with the organisation and implementation of academic, social, cultural, and sporting events/activities that facilitate a living and learning community.
This position reports to the Reception Coordinator and will have strong relationships with other members of the reception team, whilst providing assistance to the Campus Life Coordinator, Reservations & Revenue Officers, Maintenance Coordinator and General Manager of the respective campus as required.
Regular and ongoing formal and informal contact and interaction with residents (students) is expected. Regular contact with Deakin Security is expected in order to facilitate incident responses.Regular liaison with other areas of the University will be required in order to assist with the provision of reception services, program support and administrative tasks.
To be successful, you'll have:
- Proven successful ability to deliver highquality customer service with experience in shift work.
- Demonstrated ability to operate independently and effectively within a team environment.
- Highlevel administrative skills including computer literacy, verbal and written communication, and the ability to plan, time manage and implement activities.
- Good interpersonal skills including the ability to relate to people from diverse backgrounds,and particularly young people.
Your key responsibilities will be:
- First point of contact for any afterhours student interaction to assist in a professional manner with their inquiries, or to refer them to the relevant personnel or information source.
- Assist with general maintenance issues as required.
- Be equipped to professionally respond to any situation, this may include acting as the Chief Fire Warden or First Aid Officer
- Assist with general administration and reception duties which will include maintaining the resident housing management system.
- Coordinate bookings and delivery of services for shortterm accommodation customers
- Support the Campus Life Coordinator, Maintenance Coordinator, and Reservations & Revenue Officer as required.
- Any other duties as directed, commensurate with the scope and classification of the position.
About us:
The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds.
We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka.
Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.
As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia's economy.
Applications for this position close on 27 August 2023. Please submit your updated resume and Cover letter.**
Advertised: 18 Aug 2023 AUS Eastern Standard Time
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