Business support officer

6 days ago

Melton, Australia Randstad Australia Remote Work Freelance Full time

Position : Business support officer

Location: Western Suburbs

Length : 2-3 months

Overview: Randstad is partnering with a local government body to seek a highly dedicated and organized Business Support Officer to join their team in the western suburbs. The successful candidate will provide essential administrative and customer service support, ensuring the smooth operation of our services and fostering positive relationships with clients and stakeholders.

Key Responsibilities:

  • Customer Service:
    • Provide exceptional customer service through various channels, including phone, email, and face-to-face interactions.
    • Address customer inquiries, resolve issues, and escalate complex matters to appropriate departments as necessary.
    • Administrative Support:
      • Assist with day-to-day administrative tasks, including data entry, filing, and document management.
      • Manage and maintain accurate records and databases, ensuring data integrity and confidentiality.
      • Prepare and distribute correspondence, reports, and other documentation as required.
      • Coordinate meetings, appointments, and events, including booking venues and arranging catering.
      • Support financial processes, including accounts payable and receivable, invoicing, and expense tracking.
      • Use of computer systems to generate statistics and reports.
      • Processing and recording of compliance notices and letters, infringements and permits.

        Key Selection Criteria:

        • A relevant tertiary qualification in business administration, customer service, or a related field is desirable.
        • Demonstrated experience in a similar role, preferably within a local government or council setting.
        • Strong customer service skills with the ability to handle inquiries and resolve issues effectively.
        • Excellent administrative and organizational skills, with a keen attention to detail.
        • Proficiency in using a range of software applications, including MS Office Suite, financial management systems, and customer relationship management (CRM) systems.
        • Strong verbal and written communication skills, with the ability to produce clear and concise documentation.
        • Ability to work independently and as part of a team, demonstrating flexibility and adaptability.

          *Please note, to be considered for this role, you MUST:

          • Have working rights in Australia
          • Be willing to obtain police check
          • Must have a full victorian drivers license and 2 X covid vaccination

            Next steps:

            If you're interested in this role, click 'apply now' to include a current copy of your resume.

            If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

            At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


            experience

            2 years

            skills

            local government , administration and customer service experience

            qualifications

            • Administration and customer service qualification

              education

              Secondary School/High School

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