Service Desk Support

Found in: beBee S AU - 2 weeks ago


Sydney, Australia Randstad Australia Full time

Job Title: Service Desk Support

Location: SYDNEY, CBD

Position Overview: As a Service Desk Support, you will play a critical role in providing responsive and effective technical support to our internal users, ensuring the smooth functioning of our business applications and IT systems. You will be the first point of contact for local helpdesk requests, analysing and resolving issues where possible, and escalating as necessary.

Key Responsibilities:

  • Respond promptly to Service Desk requests for incidents and Service Requests, delivering exceptional customer service and communication to internal stakeholders.
  • Provide technical support for our business applications, troubleshooting issues and ensuring efficient operation.
  • Analyse and resolve local helpdesk requests, escalating complex issues as required.
  • Coordinate the maintenance of IT equipment including workstations, phones, printers, etc.
  • Create and maintain user accounts for Active Directory, Exchange, IRESS, Office365, and other financial systems.
  • Assist in replacing, upgrading, and maintaining equipment and the on-premise computing environment as needed.

    Requirements:

    • Tertiary degree in Computer Science or similar field preferred.
    • Similar experience in the finance industry highly regarded.
    • Exposure to or knowledge of Microsoft Server Products, Desktop products, Office 365, Microsoft Azure, and Microsoft SharePoint.
    • Strong customer service orientation with excellent communication skills.
    • Ability to prioritise and manage multiple tasks in a fast-paced environment.
    • Proactive attitude with a willingness to learn and adapt to new technologies.
    • Ability to work effectively both independently and as part of a team.
      This is a full-time role which requires you to be in the office 5 days a week.

      If this sounds like you please apply or if you have any questions, please email me on natalie.dinh@randstaddigital.com.au

      At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


      experience

      3 years

      skills

      Service Desk, Microsoft Server Products, Microsoft Desktop products, Office 365, Microsoft Azure, Microsoft Sharepoint, Active Directory, Exchange, IRESS

      qualifications

      • IT

        education

        Bachelor Degree


  • Service Desk Analyst

    Found in: Talent AU C2 - 2 weeks ago


    Sydney, Australia Ambition Full time

    Service Desk Analyst - required ASAP! On-site working in Sydney CBD 6 Month Fixed Term Contract A global Law Firm are looking for a Service Desk Analyst to join their team in Sydney CBD. The Service Desk Analyst will be working alongside a team of 6 people in Sydney, supporting 700+ end users.Responsibilities include:Providing on-site support to end users...

  • Service Desk Analyst

    2 weeks ago


    Sydney, Australia INTELLIWORX Managed IT Full time

    **About Us** INTELLIWORX Managed IT a fast-growing MSP with offices in Sydney, London, Boston and Auckland. We provide our small, mid-tier enterprises and multi-nationals clients design, management and support for their information technology infrastructure. We also have extensive cloud infrastructure that we own and operate around the world. We are...


  • Sydney, Australia Robert Half Full time

    Service Desk Analyst providing level 1 -2 IT Support to 400+ users. The Company The Role Due to growth, a Service Desk Analyst role is available. You'll be providing 1st and 2nd line of support for everything IT-related ranging from telecommunications, desktops, networks, software, and internal systems. Responsibilities include: - Assist in maintenance...

  • Service Desk Team Lead

    23 hours ago


    Sydney, Australia Brennan IT Full time

    **Brennan IT** We are a national company with a reputation for delivering technical excellence and high-quality service to our customers. It's why we have been ranked as Australia's No. 1 Managed Services Provider for the past 10 years in a row. **Benefits of working at Brennan IT**: - An awesome team of people to work with - Flexible working...


  • Sydney, Australia Public Sector People Full time

    6 month contract - $35 - $45 per hour + super - Immediate start **Public Sector People (PSP) **are currently looking to speak to a **Helpdesk/Service Desk Support Officer** who would be interested in a 6 month contract within a Local Government organisation. - _Immediate start date_ - _North Sydney _ - _6-month contract_ - _$40 - $50 per hour + super_ -...


  • Sydney, Australia Expertech Full time

    **Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Networks, Security** The prime primary responsibility for the **Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Networks, Security - **is to manage, improve and drive a core operational support IT team to...


  • Sydney, Australia Hudson Australia Full time

    An oppourtunity for an ICT Service Desk Manager is available with a Federal Government Agency in Parramatta. To be successful in the role you will need to have had experience working in a similar role or have the proven ability to perform all of the duties outlined below. **Due to the nature of the position it is a requirment for the applicant to be an...


  • Sydney, Australia Collaborate Recruitment Pty Ltd Full time

    **Permanent role|On Site parking |Based in North Rock, Sydney**: - **Experience in Active Directory, Windows 10, Office 365 suit, Network devices**: - **Be the face of IT |Great career growth| Excellent company profit sharing** Our client is looking for Service Desk Analyst with 1st and 2nd level support for Active Directory, Windows 10, Office 365 suit,...

  • Service Desk Lead

    Found in: Talent AU C2 - 2 weeks ago


    Sydney, Australia FourQuarters Recruitment Full time

    IT & Telecomms Help Desk / Support Sydney Permanent / Full Time About the roleReporting to the Infrastructure Manager you will play an integral part in delivering high quality support (level 2 & 3) to the internal teams as their first point of contact. You will lead the service desk team and provide leadership and mentoring to a small...

  • Level 2 Service Desk and Onsite Support Engineer

    Found in: Talent AU C2 - 2 weeks ago


    Sydney, Australia blueAPACHE Full time

    About UsblueAPACHE is a leading managed service provider based in Australia. With a strong focus on customer experience and employee satisfaction, we have been recognized as the Mid-Market Partner of the Year at the ARN Innovation Awards for the past 5 years. At blueAPACHE, we value diversity and strive to create an inclusive and supportive work...


  • Sydney, Australia The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...


  • Sydney, Australia Hatch Full time

    ** This role is at Perpetual (not for Hatch)** Hatch is supporting Perpetual to find a great Manager, Service Desk to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Perpetual. **About the role at...


  • Sydney, Australia 2XM Technology Full time

    Permanent position - Hybrid working options - Great company benefits We're currently looking for a Service Desk Analyst to join a Financial Services company. Join a team of 7 at an organisation with a good culture and great benefits! About the role: - General Level 1 IT Support - Provide accurate and timely logging of incidents and requests - Manage...

  • Senior Service Desk Analyst

    Found in: Talent AU C2 - 2 weeks ago


    Sydney, Australia Experis Full time

    About the RoleReporting to the IT Manager, your focus will be to oversee the service desk team and ensure the delivery of high-quality first and second level IT support services to end users. This includes timely response and resolution of incidents, requests and enquiries while maintaining a positive customer experience.Your key responsibilities:Service...


  • Sydney Central Business District, Australia u&u Recruitment Partners Full time

    About Us About the Opportunity This is a 3-month contract role with the possibility to extend. You will be leading a team of 7 across Australia being hands on with your management style. Responsibilities include Managing a distributed team of Service desk engineers; Prioritise service desk workloads to ensure service levels are achieved; Identify service...


  • Sydney, Australia Brighton College Pty Ltd Full time

    Front Desk/Student Support Officer -Sydney Campus - Full-time GREAT OPPORTUNITY FOR QUALITY AND FRIENDLY RTO ============================== **Front Desk/Student Support Officer** **About us** Brighton College Australia is a leading CRICOS provider offering a range of courses to international students. We are currently seeking a highly motivated and...


  • Sydney, Australia Novotech Asia Full time

    **IT Service Desk Analyst | Sydney based** Novotech is the Asia-Pacific CRO designed for biotech, accelerating clinical development via cutting-edge technology to improve patient lives. Working in a fast-paced and adaptable environment, we strive to set the benchmark for both business and clinical trial performance across all clinical trial phases and...

  • Service Desk Manager

    23 hours ago


    Sydney, Australia Genesis IT&T Pty Ltd Full time

    **Permanent Full Time**: - **Sydney CBD Office Location**: - **Flexible/Hybrid Working Arrangement** Our client is a premier Cyber Security services company specialising in comprehensive tools, expertise, and support to enhance organisations' security posture and readiness against evolving cyber threats. We are seeking a dynamic and experienced Service...


  • Sydney, Australia BSI People Full time

    Well established Australian MSP - Excellent career opportunity - Great team environment Our client is a well-established IT Solutions and Consulting group offering a range of IT Services, Managed Cloud Services, Infrastructure Solutions, Security Solutions, and Managed Services to the Corporate, Government and Enterprise Marketplace. **Essential Skills &...


  • Sydney, Australia Collaborate Recruitment Pty Ltd Full time

    No job description added - **3-4 month contract with a view to extend or go permanent|Melbourne CBD**: - **Experience providing L1/L2 support within a Windows/O365 environment**: - **Exceptional phone and face to face customer service skills** Our client is looking for Service Desk Analyst to provide Level 1 and 2 support to internal staff. To be...