Level 2 Service Desk and Onsite Support Engineer
1 month ago
About Us
blueAPACHE is a leading managed service provider based in Australia. With a strong focus on customer experience and employee satisfaction, we have been recognized as the Mid-Market Partner of the Year at the ARN Innovation Awards for the past 5 years. At blueAPACHE, we value diversity and strive to create an inclusive and supportive work environment.
The Role
We are seeking an experienced Level 2 Service Desk and Onsite Support Engineer to join our team. In this role, you will be responsible for providing onsite and remote support to our clients, resolving technical issues, and ensuring the smooth operation of their IT services.
Key responsibilities:
- Provide onsite support and incident resolution for customer issues
- Collaborate with remote resolver teams to assist with activities that require physical presence
- Create knowledgebase articles and process documents
- Proactively identify and eliminate root causes of incidents through problem management
- Assist the projects team with the deployment of new infrastructure
- Setup new PCs, phones, and mobile devices as per customer requirements
- Install preapproved desk-side software
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