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Service Desk Lead

5 months ago

Sydney, Australia FourQuarters Recruitment Full time
  • IT & Telecomms
  • Help Desk / Support
  • Sydney
  • Permanent / Full Time

About the role
Reporting to the Infrastructure Manager you will play an integral part in delivering high quality support (level 2 & 3) to the internal teams as their first point of contact. You will lead the service desk team and provide leadership and mentoring to a small team. 
  
Day to day duties include:

  • Deliver a high level of IT Operations and Service Desk support (level 2 & 3) as the first point of contact for the end users.
  • Manage helpdesk tickets in line with the companies SLA’s.
  • Responsible for monitoring, maintaining systems availability and performance of server operating systems and technology infrastructure
  • Responsible for management of Windows & VMWare and server and end user operating systems across production and test environments within asset lifecycles: proactive management of resources and capacities. Risk identification, reporting and resolution
  • Conduct ongoing system maintenance and updates.
  • Responsible for security updates and application patch deployment
  • Endpoint Protection
  • Incident management, tracking and resolution
  • Management of projects as required

About You
The successful candidate for this role will be a confident communicator who works with a sense of urgency to provide solutions and who enjoys interacting with a variety of key stakeholders on a range of IT related queries. 
  
To be successful in this role, you will have: 

  • IT Degree / Certification
  • 3+ years of experience in an IT technical role
  • Proven experience in resolving Level 1/2/3 support issues
  • Advanced knowledge of desktop applications
  • Desire to lead and mentor a team
  • User ID Management including Active Directory (Creation, Deletion, Modification and reporting)
  • Windows 10 Operating Systems and PC support in VDI environment
  • Basic understanding of network concepts TCP\IP, DHCP, DNS
  • ServiceDesk Tool (Ticket Creation, ticket management and escalation)
  • Ability to install and configure IT Hardware
  • Strong troubleshooting & problem solving skills
  • Excellent communication & collaboration skills 

How to apply

Only candidates holding Australian Citizenship or Permanent Residency will be considered for this role. 
You can apply by clicking on the link on the advert, or via the FourQuarters website directly.