Service Improvement Officer

4 weeks ago

Canning Vale, Australia Blackwoods Full time

YOUR OPPORTUNITY

We believe in providing outstanding service to our customers and right now we are looking for an experienced Service Improvement Officer to join the team based in Canning Vale, WA.

The Service Improvement Officer will primarily focus on providing are customer service, focused on the delivery on our Customer Promise. In addition, you will also provide an exceptional level of service to customers relating to the Blackwood’s product range and meeting sales targets through the timely and effective supply of product.

Working as an integral part of our highly effective and friendly team you will be responsible for:

  • Provide excellent service to both internal and external customers by quickly completing tasks
  • Focus on finding solutions that get the fastest results for customer backorders, considering both cost and outcome
  • Actively seek ways to improve processes and find solutions that benefit both the customer and the business
  • Take charge of resolving issues quickly and thoroughly
  • Handle administrative tasks efficiently and follow business processes
  • Be versatile and able to perform all roles within the team
  • Understand the business relationships with customers and stay updated on all processes and procedures
  • Demonstrate Blackwoods’ values and communicate effectively with customers

To be successful, you will have:

  • Strong problem-solving skills and abilities
  • A passion for expediting and resolving supply delays
  • Able to action a high level of data entry and system updating
  • The ability to thrive in a fast-paced environment and excel in a high-pressured role
  • Intermediate to advance Microsoft Excel skills
  • Outstanding communication skills coupled with the ability to adapt communication style to suit your customers’ needs
  • Strong attention to detail

CULTURE & BENEFITS

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including: 

  • Attractive permanent salary and incentives
  • Flexible and hybrid working, with access to our ‘All Can Flex’ program
  • Ability to purchase up to 4 weeks’ additional annual leave
  • Attractive Wesfarmers share plans every year 
  • Highly successful Refer-A-Friend program – to earn up to $2,000 for each referral
  • Generous paid parental leave policy
  • Team member discount card to use at Kmart, Bunnings, Target & Officeworks
  • Further Wesfarmers discounted offers from over 300 corporate partners
  • Free onsite free parking and more

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

  • Service Improvement Officer

    4 weeks ago

    Canning Vale, Australia Blackwoods Full time

    **YOUR OPPORTUNITY** We believe in providing outstanding service to our customers and right now we are looking for an experienced** Service Improvement Officer** to join the team based in Canning Vale, WA. The Service Improvement Officer will primarily focus on providing are customer service, focused on the delivery on our Customer Promise. In addition,...

  • Service Improvement Specialist

    3 weeks ago

    Canning Vale, Western Australia Blackwoods Full time

    About the RoleBlackwoods is seeking an experienced Service Improvement Officer to join our team based in Canning Vale, WA.The successful candidate will be responsible for providing exceptional customer service, focused on delivering our Customer Promise. In addition, they will also provide a high level of service to customers relating to our product range...

  • Detention Services Officer

    4 days ago

    Canning Vale, Western Australia Ventia Full time

    Key Role SummaryA challenging and rewarding opportunity awaits as a Detention Services Officer with Ventia. In this critical role, you will be responsible for the safe transport and supervision of detainees during high-risk activities.About the JobThis is an exceptional chance to join our dynamic metro Perth team and make a meaningful impact on your...

  • Client Services Officer

    3 months ago

    Canning Vale, Australia APM Full time

    **About the role** Lifecare is seeking a Client Services Officer to join our dedicated Homecare team and positively contribute to the exceptional care of our patients. This is a part-time role (32 hours - Mon, Wes, Thur, Fri) working to support our Allied Health team in Canning Vale. This is a Monday to Friday role working 9am to 5pm, weekends are yours to...

  • Correctional Services Officer

    2 weeks ago

    Canning Vale, Western Australia Ventia Full time

    Role OverviewWe are seeking a highly motivated and compassionate Correctional Services Officer to join our dynamic team in Perth. As a key member of our team, you will play a vital role in ensuring the safety and security of detainees, staff, and the public.

  • Client Services Officer

    6 months ago

    Canning Vale, Australia Lifecare Full time

    **About the role** Lifecare is seeking a Client Services Officer to join our dedicated Homecare team and positively contribute to the exceptional care of our patients. This is a Full-Time role working to support our Allied Health team in Canning Vale WA. This is a Monday to Friday role working 9am to 5pm, weekends are yours to enjoy, you will enjoy working...

  • Customer Service Officer

    6 months ago

    Canning Vale, Australia LLS AUS GROUP Full time

    Join our team as a Warehouse Customer Support Officer located in Canning Vale, WA. This is a great opportunity for those who want to expand their skills in a warehouse environment as well as growing their customer base skills. **Role Responsibilities** - Maintain our relationship with customers whilst helping out on the floor. - Calling customers and...

  • Client Services Officer

    6 months ago

    Canning Vale, Australia APM Full time

    Forget everything you know and expect about working in a call center customer service team. This is a customer service environment where you’re encouraged to use initiative and your brain. We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients first time, every time. Join a...

  • Correctional Services Officer

    4 weeks ago

    Canning Vale, Western Australia Ventia Full time

    Job Summary:We are seeking a highly motivated and dedicated Correctional Services Officer to join our team in Perth.About the Role:As a Correctional Services Officer, you will play a critical role in ensuring the safety and security of detainees, staff, and the public. Your responsibilities will include:Transporting and supervising detainees during critical...

  • Correctional Services Officer

    1 day ago

    Canning Vale, Western Australia Ventia Full time

    About the Role: We are seeking a dedicated and compassionate individual to join our team as a Custody Officer in Perth. This rewarding role offers an opportunity to make a real impact on your community, working within our ongoing contract with the Department of Justice. Key Responsibilities: Safely transport and supervise detainees during critical...

  • Client Services Officer

    2 months ago

    Canning Vale, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. **Working as part of this team you’ll**: - Handle a mix of inbound and outbound calls to confidentially register the...

  • Correctional Services Officer

    3 weeks ago

    Canning Vale, Western Australia Ventia Full time

    Unlock a Rewarding Career in Correctional ServicesAbout the RoleAs a Correctional Services Officer at Ventia, you will play a vital role in maintaining the safety and security of our communities. You will be responsible for ensuring the secure transportation and supervision of detainees during critical activitiesKey Responsibilities• Ensure the secure...

  • Client Services Officer

    6 months ago

    Canning Vale, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain, we don't focus on call volume and time KPIs, and you're coached and encouraged to focus on delivering a quality experience for our clients. Join a team of customer service officers...

  • Client Services Officer

    5 months ago

    Canning Vale, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain, we don't focus on call volume and time KPIs, and you're coached and encouraged to focus on delivering a quality experience for our clients. Join a team of customer service officers...

  • Operations and Clinical Services Officer

    4 weeks ago

    Canning Vale, Western Australia APM Full time

    About the RoleLifecare is seeking an experienced Accounts and Administration Officer to join our dedicated team and contribute to the exceptional care of our patients in a Full-Time role. As a valued member of the Lifecare team, you will be responsible for answering and addressing incoming telephone queries, scheduling patient appointments, processing...

  • Customer Service Officer

    6 months ago

    Canning Vale, Australia Beaumont Tiles Full time

    **Enjoy your career with Beaumont Tiles!** - Are you passionate about delivering exceptional customer experiences? - Do you thrive in a dynamic and supportive environment? - Permanent full-time opportunity, located in Perth Beaumont Tiles, Australia's leading Tile & Bathroom ware group, is looking for a Customer Service Officer to be a vital part of our...

  • Office Administration Manager

    6 months ago

    Canning Vale, Australia New World Laboratories Full time

    **Administration Manager** We are certified by NATA to ISO/IEC 17025 and provide nationally accredited construction materials testing services throughout Australia and overseas. **Key Responsibilities**: - Operational and Administrative Oversight_: - Develop and implement strategies to boost productivity and quality delivery of technical products. -...

  • Customer Service Officer

    3 months ago

    Canning Vale, Australia BOQ Full time

    About the Role Do you have a passion for customer service and want to work with a driven, supportive and fun team? At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Canning Vale team and offer the right candidate an exciting career in banking. If you’re ready to jump in with both feet, then we...

  • Office Manager

    1 month ago

    Canning Vale, Australia MARS Recruitment Full time

    Summary of Tasks & Responsibilities:Office Operations & Accounting: Oversee daily office tasks, manage accounts payable and receivable, process purchase orders, approve expenses, authorize payments, and handle payroll with accountants.HR & Employee Management: Manage employee onboarding, timesheets, and pay runs, and coordinate HR needs with the Managing...

  • Customer Service Team Leader

    5 months ago

    Canning Vale, Australia APM Full time

    A rare opportunity to join a large human centric organization as a leader in an award-winning centre where you’ll lead a team of passionate people enabling better lives through employment, workplace, health and wellbeing, disability and aged care services. **What your day looks like -**: You will be leading a team of customer service officers working with...