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Client Services Officer
2 weeks ago
Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain, we don't focus on call volume and time KPIs, and you're coached and encouraged to focus on delivering a quality experience for our clients.
Join a team of customer service officers working within the Health space in Canningvale, Perth and look forward to a workplace where you can thrive, supporting people to access a variety health and education services that we offer.
**Working as part of this team you’ll**:
- Take inbound calls and confidentially capture caller data into our systems
- Listen to the clients and provide information on our education programs as well as the health services
- Schedule appointments between the client and our allied health teams and course advisors
- Use empathy and communication skills to be of calm, helpful service to people in their time of need
**National opportunities to move and grow**
APM Group, with multiple brands and a team of 13000+ enabling better lives through a range of human services. We encourage career progression - be that up the ladder, across Australia, or both
**Your weekends, are yours**
This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 7am and 6pm. We can work with you to plan hours that suit your needs.
**What we’re looking for**
Call centre experience is not required. In fact, we find that experience in other types of work like retail, sales, hospitality and corporate roles develops skills and life experience that is highly suited to this role. To be successful, you should have a passion for delivering outstanding customer service, be able to work at pace with competing priorities and have a high level of resourcefulness and attention to detail.
**About APM Group**
We’re a diverse team of over 13,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.
Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.
When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.
**Ready to Join?
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