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Digital Experience Coordinator

2 months ago

Ipswich, Australia Ipswich City Council Full time

 

About the role

If you're passionate about crafting seamless, engagement online experiences and have a knack for turning complex challenges into innovative solutions - join us

As Digital Experience Coordinator, your role is to guide the Digital Experience team in creating a robust and efficient architecture for public-facing business systems and applications. You'll focus on integrating the digital operations of Library and Customer Services (LCS) seamlessly into the wider ICT framework and strategy. Your advocacy for mature service integration will be crucial for the success of these digital functions.

Some of your key responsibilities will include:

  • Oversee the Digital Experience team, including library makerspace and systems specialists
  • Manage and advance LCS systems, ensuring they meet current and future needs
  • Offer guidance and training on customer services and library applications for continuous enhancement
  • Formulate and execute strategic plans to improve LCS applications, boosting user engagement
  • Lead the technical documentation and design of LCS systems in collaboration with the Council's ICT branch
  • Contribute to the Council's CX program by analyzing customer data to refine customer experience and inform on industry trends

View the position description for more details about the role.

About you

To be successful in this role you will have:

  • Qualifications in the fields of web/technology design, information technology or associated discipline and/or extensive experience in creative/analytical information technology integration
  • Contextual experience within the library and/or customer service industry is preferred
  • A hands-on style, you will need to know how these systems interface with a functioning online library and externally focussed libraries and customer service contact centres
  • A Working with Children Check – Issue of Blue Card and Positive Notice Letter (issued by the Queensland Government) or Exemption Card
  • A current Queensland Driver’s licence
  • Belief in our values of communication, collaboration, integrity, efficiency, and leadership

Please note that Ipswich Libraries operate 7 days per week, and so occasional work outside of the usual span of hours will be a requirement in this role.

About the benefits

This is a permanent full time position with a salary commencing at $110,575 plus 12.5% superannuation.

  • Positive workplace culture: Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
  • Work/Life balance: Enjoy a supportive approach to work/life balance to maintain your well-being while fulfilling your work ambitions
  • Diversity and inclusion: Work with a diverse workforce where different ideas and perspectives lead to innovation and better decision making
  • Learning and development: Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
  • Health and well-being: Access to gym memberships, employee assistance program and special events supporting your physical and mental health
  • Leave options: Annual leave with 17.5% leave loading, cultural leave and other leave options
  • Salary packaging: Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more

About us

Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity.  It is the state’s fastest growing city and one of the oldest provincial cities. 

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:

‘Ipswich, a city of opportunity for all. Join us.'

We have a workplace culture built on our values of communication, collaboration, integrity, efficiency, and leadership.  Come and join us in shaping the future of the city and its people.

Join us

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.

Please apply online and submit:

  • A cover letter of no more than 2 pages describing how your skills and experience will assist in meeting the requirements of this role
  • A resume of no more than 4 pages including current licences/tickets/qualifications/certificates/visa that you hold

Closing date: 9 October 2024

Please direct any related questions to Jennifer Gisler via careers@ipswich.qld.gov.au.

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment screening which may include a criminal history check.

Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.