Customer Experience Specialist

2 months ago

Ipswich, South Dakota, Australia Samskip Multimodal B.V Full time
About the Role:

We are seeking a highly skilled Customer Services Coordinator to join our team at Samskip Multimodal B.V. As a key point of contact for our customers, you will be responsible for providing exceptional customer experience from start to finish.

Key Responsibilities:
  • Proactively manage order flows to ensure timely and efficient delivery;
  • Utilize fast processing and solution-oriented time management to resolve customer inquiries;
  • Keep customers informed and communicate irregularities or problematic situations in a timely manner;
  • Address customer issues, complaints, and disputes in a professional and courteous manner;
  • Collaborate with managers, other departments, and colleagues to achieve business goals;
  • Process reports and create overviews to support business decision-making.
What We Offer:

As a Customer Services Coordinator at Samskip Multimodal B.V., you will have the opportunity to work in a dynamic and challenging environment where no two days are the same. You will be part of a team that values communication, teamwork, and customer satisfaction.

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