Support Coordinator

3 weeks ago


Ipswich, Australia FOCAL COMMUNITY SERVICES Full time

About Focal


Focal Community Services is a values-led organisation dedicated to supporting people with a disability, their families and carers in the Western Suburbs and wider Ipswich Region.


The Client Services Facilitator position is a dynamic role that acts as a key bridge for families and clients accessing our child and youth programs and supports.


Key responsibilities include:



  • Facilitating quality client service delivery for children and young people with a disability across Logan, Western Suburbs of Brisbane and wider Ipswich region
  • Working with stakeholders to understand individual client support needs and goals
  • Ensuring client files are up to date and responding quickly to provide support for situations as they arise
  • Supporting program / activity design, planning and resourcing with Client Services Manager
  • Providing direct support to clients where necessary
  • Preparing NDIS Progress Reports for plan reviews
  • Supporting and reviewing incidents
  • Participating in the Client Services Weekend On-Call Roster

About the ideal candidate


We are seeking a reliable, motivated and passionate individual with at least 2 years' experience in client coordination, preferably in the disability sector and/or with young people.


Key requirements include:



  • Excellent administration skills and comfortable with using digital tools
  • Good decision-making and communication skills
  • Excellent attention to detail
  • Valid Australian Driver's Licence and comprehensively insured vehicle
  • Current First Aid & CPR Certificate
  • Blue Card & Yellow / NDIS Worker Screening Clearance Card
  • Strong work ethic and good reliability

Benefits of joining Focal


We offer a welcoming and inclusive team culture, supported learning environment and generous salary packaging benefits.



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