Level 2 Service Desk and Onsite Support Engineer
1 month ago
About Us
blueAPACHE is a leading managed service provider based in Australia. With a strong focus on customer experience and employee satisfaction, we have been recognized as the Mid-Market Partner of the Year at the ARN Innovation Awards for the past 5 years. At blueAPACHE, we value diversity and strive to create an inclusive and supportive work environment.
The Role
We are seeking an experienced Level 2 Service Desk and Onsite Support Engineer to join our team. In this role, you will be responsible for providing onsite and remote support to our clients, resolving technical issues, and ensuring the smooth operation of their IT services.
Key responsibilities:
Provide onsite support and incident resolution for customer issues Collaborate with remote resolver teams to assist with activities that require physical presence Create knowledgebase articles and process documents Proactively identify and eliminate root causes of incidents through problem management Assist the projects team with the deployment of new infrastructure Setup new PCs, phones, and mobile devices as per customer requirements Install preapproved desk-side softwareRequirements
Minimum 2 years of experience in a Service Desk or Field Services role
Basic understanding of IT infrastructure and networking technologies (routers, switches, VLAN, WLAN, WAN, TCP/IP)
Experience with Active Directory, DNS, DHCP, and group policy
Experience working with a ticket management system
Valid driver's license and own transport
IT degree or diploma
Microsoft, VMWare, Cisco, and ITIL certifications (desired but not essential)
Benefits
blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.
We offer options for you to interview virtually. blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment. Regular social events and an awesome culture – work with a team of experts in their field Health Insurance discount with Medibank Discounts on 1000’s of products Novated leasing available for all employees Employee Assistance Program from The Mind Room Ongoing training and development including paid certifications. Quality hardware and laptop provided. Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for itPlease note, all offers of employment at blue APACHE are subject to Police Clearance Checks.
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