L2 Service Desk Engineer

3 days ago


Sydney, Australia Launch Recruitment Full time

About the role
In this role you will be a L2 Service Desk Engineer who is happy to look after some L1 tasks as well. You will work for a leading events company and will be based onsite at their office near Mascot. The company is going through an IT transformation and as such will see a number of improvements to systems and overall business operations during your time. To be successful you will have experience working with virtual team members, a background with Windows, 0365, your drivers license and are able to work well autonomously.
  
This is a permanent role paying up to $110k + Super.
You must have full working rights.
  
About the client
They are a national events and exhibition company with offices in Sydney & Melbourne. They host some of Australia’s biggest events such as Melbourne Cup, Football grand finals etc. They are a well established company that operates as a small business.
  
About you

  • 2-4 years experience as L2 Service Desk Engineer (also willing to look after some L1 tasks)
  • Experience supporting hybrid setup (data centre and cloud), Windows O365, SharePoint, Dell Hardware, Ios, various ticketing & phone systems
  • Strong ability to prioritise competing tasks
  • Confident communication skills to speak to all levels of the business
  • Preference to work in a typical ‘non corporate environment’
  • Drivers license
  • Full working rights in Australia (you don’t require sponsorship)

  
Day to day

  • Each day will likely be quite different due to the business going through an IT transformation. There will always be something new and exciting to get stuck into
  • Work in a fairly unstructured environment where you will have requests from different people within the business and will need to prioritise tasks based off importance and urgenc

You will look after tasks such as:

  • Respond to customer incidents and service requests via email phone and ticketing system (light touch approach
  • Deliver hard and soft break fix services for laptops and desktops
  • Desk side support
  • Support, manage and maintain the configuration and installation of desktops
  • Provide hardware and software support and maintenance on desktop devices

Benefits

  • Non corporate work environment
  • Flat structure with access to everyone in the business
  • Free parking on site
  • Career progression opportunities as the company continues to grow
  • 5 weeks annual leave
  • Mobile phone allowance
  • Travel allowance
  • No after hours work

  
How to apply
Please send all applications to Alyssa at afraser@launchrecruitment.com.au or hit apply. Please ensure your CV is up to date and in word doc format only.


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